{"id":2325,"date":"2026-09-04T16:59:58","date_gmt":"2026-09-04T14:59:58","guid":{"rendered":"https:\/\/agenic.com\/microsoft-dynamics-365-crm\/"},"modified":"2026-09-30T04:13:23","modified_gmt":"2026-09-30T02:13:23","slug":"microsoft-dynamics-365-crm","status":"publish","type":"page","link":"https:\/\/agenic.com\/en\/solutions\/microsoft-dynamics-365-crm\/","title":{"rendered":"Microsoft Dynamics 365 CRM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2325\" class=\"elementor elementor-2325 elementor-1711\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2dee4e e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"d2dee4e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d2dee4e\" data-e-type=\"e-flexbox\" data-id=\"d2dee4e\">\n    \t\t<div class=\"elementor-element elementor-element-ea93ea0 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_hero\" data-id=\"ea93ea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"ag-hero ag-hero--media-fact ag-hero--media ag-hero--medium-bild\" data-ag-anim=\"intro\">\n                        <div class=\"ag-hero__inner ag-hero__inner--media-fact ag-hero__inner--aufteilung-6-6\">\n                <div class=\"ag-hero__content\">\n                    <nav class=\"ag-hero__breadcrumb\" aria-label=\"Brotkrumen-Navigation\"><a class=\"ag-hero__breadcrumb-link\" href=\"\/en\/\">Home<\/a><span class=\"ag-hero__breadcrumb-trenner\" aria-hidden=\"true\">\/<\/span><a class=\"ag-hero__breadcrumb-link\" href=\"\/en\/solutions\/\">Solutions<\/a><span class=\"ag-hero__breadcrumb-trenner\" aria-hidden=\"true\">\/<\/span><span class=\"ag-hero__breadcrumb-aktuell\" aria-current=\"page\">Microsoft Dynamics 365 CRM<\/span><\/nav>                    <h1 class=\"ag-hero__headline\"><span class=\"ag-hero__zeile\"><span class=\"ag-hero__zeile-text\">Microsoft Dynamics 365\u00a0CRM<\/span><\/span><\/h1>\n                                            <div class=\"ag-hero__copy\"><p>Lasting customer relationships and efficient sales processes with Microsoft Dynamics 365 CRM. We analyze your processes, select the right solution with you and implement it so that it fits your requirements.<\/p><\/div>\n                                                                <div class=\"ag-hero__actions\">\n                            <a class=\"ag-button ag-button--gradient ag-button--m ag-button--kontrast\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange an initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><a class=\"ag-button ag-button--outline ag-button--m\" href=\"#microsoft-dynamics-365-module-im-ueberblick\"><span class=\"ag-button__label\">Modules at a glance<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                        <\/div>\n                                                        <\/div>\n                <div class=\"ag-hero__media\">\n                            <div class=\"ag-media-fact ag-media-fact--bild ag-media-fact--karten-1 ag-media-fact--bildflaeche\">\n                                                <div class=\"ag-media-fact__bildflaeche\" aria-hidden=\"true\"><\/div>\n                                <div class=\"ag-media-fact__bild\" style=\"--ag-media-fact-media-fit:cover;--ag-media-fact-media-position:right bottom;\">\n                    <img fetchpriority=\"high\" width=\"800\" height=\"598\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/CRM-Header-1024x765.png\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"eager\" sizes=\"(min-width: 1248px) 568px, (min-width: 768px) 50vw, 100vw\" fetchpriority=\"high\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/CRM-Header-1024x765.png 1024w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/CRM-Header-300x224.png 300w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/CRM-Header-768x573.png 768w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/CRM-Header.png 1200w\" \/>                    <span class=\"ag-ai-badge ag-ai-badge--oben-links\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span>                <\/div>\n                                <\/div>\n                        <\/div>\n            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-872a875 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tabs_bar_pill\" data-id=\"872a875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tabs_bar_pill.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill ag-tabs-bar-pill--light ag-tabs-bar-pill--m ag-tabs-bar-pill--verteilt ag-tabs-bar-pill--balken ag-tabs-bar-pill--ecken-weich ag-tabs-bar-pill--nummeriert\"\n\t\t\tdata-ag-anim=\"reveal\" data-ag-stil=\"e\" data-ag-mitlaufen=\"1\" data-ag-autofill=\"1\" data-ag-autofill-quelle=\"sektionen\" data-ag-autofill-beschriftung=\"nur-eyebrow\" data-ag-hero-aus=\"1\" data-ag-ausschluss=\"nicht-sicher-welches-modul-optimal-zu-ihren-anforderungen-passt, erfahren-sie-mehr-darueber-wie-sie-mit-ki-ihre-unternehmensprozesse-automatisieren-koennen, marketing-automation-mit-clickdimensions, simply365, checkliste-zur-erfolgreichen-crm-einfuehrung, erfolgreiche-crm-projekte, kontakt\">\n\t\t\t<nav class=\"ag-tabs-bar-pill__leiste\" aria-label=\"Inhalt dieser Seite\" id=\"ag-tabs-bar-pill-leiste-872a875\">\n\t\t\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr\">\n\t\t\t\t\t<button type=\"button\" class=\"ag-tabs-bar-pill__mehr-knopf\"\n\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"ag-tabs-bar-pill-leiste-872a875-mehr\">\n\t\t\t\t\t\t<span class=\"ag-tabs-bar-pill__mehr-text\">Mehr<\/span>\n\t\t\t\t\t\t<svg class=\"ag-tabs-bar-pill__mehr-chevron\" aria-hidden=\"true\" viewBox=\"0 0 16 16\" width=\"16\" height=\"16\">\n\t\t\t\t\t\t\t<path d=\"M6 4l4 4-4 4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr-liste\" id=\"ag-tabs-bar-pill-leiste-872a875-mehr\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<span class=\"ag-tabs-bar-pill__indikator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-bd9d96c e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"bd9d96c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"bd9d96c\" data-e-type=\"e-flexbox\" data-id=\"bd9d96c\">\n    \t\t<div class=\"elementor-element elementor-element-d2d32f5 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"d2d32f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Challenges<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Customer data scattered, processes manual, growth blocked?<\/h2><p class=\"ag-titlekombinationen__strapline\">When customer data is incomplete or scattered across several systems, workflows in sales, marketing and service become inefficient. Quotes are created manually, leads are left unattended, inquiries take too long and in the end you lose valuable customers and revenue. A 360-degree customer view creates the basis for changing that: consistent customer engagement across all touchpoints, automated processes between marketing, sales and service, and as a result noticeably more efficiency and growth for your company.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-feb87e7 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"feb87e7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"feb87e7\" data-e-type=\"e-flexbox\" data-id=\"feb87e7\">\n    \t\t<div class=\"elementor-element elementor-element-ea7f947 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"ea7f947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Added value<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Microsoft Dynamics 365: one CRM for the entire customer lifecycle<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41dab91 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_media_text_list\" data-id=\"41dab91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_media_text_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-media-text-list ag-media-text-list--bild-rechts ag-media-text-list--einzelbild\" data-ag-anim=\"reveal\"><div class=\"ag-media-text-list__grid\"><div class=\"ag-media-text-list__content\"><div class=\"ag-media-text-list__text-combo\"><div class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m ag-media-text-list__copy\"><div class=\"ag-text-block__body\"><p>The CRM system Microsoft Dynamics 365 helps your company manage and optimize customer relationships centrally across the entire customer lifecycle. The platform brings sales, marketing, customer service and field service together in one integrated solution, automates processes and creates a sound basis for data-driven decisions.<\/p><\/div><\/div><ul class=\"ag-bullet-point__gruppe ag-media-text-list__liste\" role=\"list\"><li class=\"ag-bullet-point\">Extensible modules &amp; licenses<\/li><li class=\"ag-bullet-point\">Seamless integration into the Microsoft ecosystem<\/li><li class=\"ag-bullet-point\">AI-supported agents and copilots in every module<\/li><li class=\"ag-bullet-point\">Low-code\/no-code adjustments without programming effort<\/li><li class=\"ag-bullet-point\">Cloud-based deployment<\/li><li class=\"ag-bullet-point\">Flexible processes and automation<\/li><\/ul><\/div><\/div><figure class=\"ag-media-text-list__medium\" style=\"--ag-media-text-list-media-fit:cover;--ag-media-text-list-media-position:center;\"><img class=\"ag-media-text-list__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Dynamics365Logo.png\" alt=\"Microsoft Dynamics365 Oberfl\u00e4che an einem Laptop mit dem Dynamics 365 Logo\" loading=\"lazy\" decoding=\"async\"><\/figure><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df0b020 elementor-widget__width-initial ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"df0b020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m\"><div class=\"ag-text-block__body\"><p>As a long-standing Microsoft Solutions Partner, you benefit from our expertise and our close collaboration with Microsoft teams to align innovative solutions precisely with your business requirements.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94d5e8d ag-breite--standard elementor-widget elementor-widget-ag_button\" data-id=\"94d5e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"ag-button ag-button--gradient ag-button--m\" href=\"#kontakt\"><span class=\"ag-button__label\">Get advice now<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-dda5257 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"dda5257\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"dda5257\" data-e-type=\"e-flexbox\" data-id=\"dda5257\">\n    \t\t<div class=\"elementor-element elementor-element-ae9afd3 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_logo_band\" data-id=\"ae9afd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_logo_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-logo-band ag-logo-band--light ag-logo-band--gr-m ag-logo-band--laufband ag-logo-band--farbe-ruhig\" data-ag-anim=\"reveal\"><div class=\"ag-logo-band__rahmen\"><div class=\"ag-logo-band__spur\"><ul class=\"ag-logo-band__satz\"><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.529;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/hdi_logo_rgb.svg\" alt=\"HDI\" width=\"101\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.956;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LBImmoWert_Logo-RGB_neu.svg\" alt=\"LBImmo\" width=\"238\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.543;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/dieffenbacher-logo.svg\" alt=\"Dieffenbacher\" width=\"222\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.031;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bildmarke.png\" alt=\"BioStates\" width=\"81\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 10.114;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/GB_W_p_RGB.svg\" alt=\"GOLDBECK\" width=\"405\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><\/ul><ul class=\"ag-logo-band__satz\" aria-hidden=\"true\" inert><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.529;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/hdi_logo_rgb.svg\" alt=\"\" width=\"101\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.956;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LBImmoWert_Logo-RGB_neu.svg\" alt=\"\" width=\"238\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.543;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/dieffenbacher-logo.svg\" alt=\"\" width=\"222\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.031;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bildmarke.png\" alt=\"\" width=\"81\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 10.114;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/GB_W_p_RGB.svg\" alt=\"\" width=\"405\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><\/ul><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-de0b7cf e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"de0b7cf\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"de0b7cf\" data-e-type=\"e-flexbox\" data-id=\"de0b7cf\">\n    \t\t<div class=\"elementor-element elementor-element-82a6372 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"82a6372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">CRM modules<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Microsoft Dynamics 365 modules at a glance<\/h2><p class=\"ag-titlekombinationen__strapline\">Choosing a CRM system is a strategic decision that shapes the efficiency of your customer processes and collaboration within the company for the long term.<\/p><\/div><\/div>\n                                                    <p class=\"ag-card-grid__copy\">Microsoft Dynamics 365 has a modular structure: each module covers part of the customer lifecycle and can be introduced and customized individually for sales, marketing, customer service and field service according to your requirements.<\/p>\n                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/technologie\/microsoft-dynamics-365-sales-copilot-for-sales\/\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/HaendeAnTastatur-scaled.jpg\"\n                     alt=\"\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Lead management &amp; sales control with Dynamics 365 Sales<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Microsoft Dynamics 365 Sales brings emails, appointments, tasks and customer data together in one central CRM solution. Instead of manual follow-up lists and scattered information, you run your entire sales process system-supported and automated \u2014 from first contact through lead and opportunity management to a successful close.<\/p><p><strong>When to use it:<\/strong> When sales processes still run manually, different tools such as Excel are used to capture leads, leads and opportunities are not recorded centrally, or creating quotes takes too long. Ideal for sales teams that want to manage leads, opportunities and quotes centrally and increase their close rates.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/technologie\/microsoft-dynamics-365-sales-copilot-for-sales\/\"><span class=\"ag-button__label\">More on Microsoft Dynamics 365 Sales<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/technologie\/microsoft-dynamics-365-customer-insights-copilot\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Messestaende.png\"\n                     alt=\"Messest\u00e4nde\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:right bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Managing marketing campaigns and events with Dynamics 365 Customer Insights<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Microsoft Dynamics 365 Customer Insights combines marketing automation in one tool: AI-supported email marketing, automated lead nurturing, event management and marketing analytics along the entire customer journey.<\/p><p><strong>When to use it:<\/strong> When marketing processes are manual and barely personalized, leads have to be nurtured by hand, or campaigns are run without a data basis. Ideal for marketing teams that want to personalize and automate campaigns, email marketing and customer journeys.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/technologie\/microsoft-dynamics-365-customer-insights-copilot\/\" target=\"_blank\"><span class=\"ag-button__label\">More on Microsoft Dynamics 365 Customer Insights<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/technologie\/dynamics-365-customer-service\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/ArbeitenMitHeadset.jpg\"\n                     alt=\"ArbeitenMitHeadset\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Seamless end-to-end customer service with Dynamics 365 Customer Service<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Microsoft Dynamics 365 Customer Service speeds up service processes and relieves your customer service team through automated ticket management, AI agents for suggested replies and self-service, omnichannel communication across all channels, and transparent reporting on handling times and service quality.<\/p><p><strong>When to use it:<\/strong> When service requests arrive uncoordinated across different channels, response times are too long, or media breaks slow support down. For companies that want to manage customer service via phone, email, chat and social media centrally and more efficiently.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/technologie\/dynamics-365-customer-service\/\" target=\"_blank\"><span class=\"ag-button__label\">More on Dynamics 365 Customer Service<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/technologie\/dynamics-365-field-service\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/hf_20260928_071702_e5fb9c8c-d31b-410e-a6a3-1092cb9d7a85-scaled.png\"\n                     alt=\"Arbeiten in einer Fabrik\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Making field service assignments easier with Dynamics 365 Field Service<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Microsoft Dynamics 365 Field Service supports the planning, execution and monitoring of on-site maintenance and repair work with appointment and route planning, mobile offline functionality, task management and analytics on assignments and appointments.<\/p><p><strong>When to use it:<\/strong> When on-site maintenance and repair work is planned in a complicated, uncoordinated way, routes run inefficiently, or field staff have no offline access to important data. For companies that want to manage and optimize field service, scheduling and resource management centrally.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/technologie\/dynamics-365-field-service\/\" target=\"_blank\"><span class=\"ag-button__label\">More on Dynamics 365 Field Service<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-b801449 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"b801449\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b801449\" data-e-type=\"e-flexbox\" data-id=\"b801449\">\n    \t\t<div class=\"elementor-element elementor-element-139b8a7 ag-breite--standard ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band_2col\" data-id=\"139b8a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band_2col.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band-2col\" data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band-2col__inner\">\n                <div class=\"ag-cta-band-2col__row\">\n\n                    <div class=\"ag-cta-band-2col__col\">\n                        <h2 class=\"ag-cta-band-2col__title\">Not sure which module best fits your requirements?<\/h2>\n\n                                            <\/div>\n\n                    <div class=\"ag-cta-band-2col__body\">\n                                                    <div class=\"ag-cta-band-2col__copy\"><p>We analyze your processes, advise you individually and find out together which Dynamics 365 modules offer the greatest value for your company.<\/p><\/div>\n                        \n                                                    <div class=\"ag-cta-band-2col__actions\">\n                                <a class=\"ag-button ag-button--gradient ag-button--l\" href=\"#kontakt\"><span class=\"ag-button__label\">Book a no-obligation demo now<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                            <\/div>\n                                            <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-b3bee3f e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"b3bee3f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b3bee3f\" data-e-type=\"e-flexbox\" data-id=\"b3bee3f\">\n    \t\t<div class=\"elementor-element elementor-element-e6a669f ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"e6a669f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">AI benefits<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">AI in CRM: copilots and AI agents that really take work off your hands<\/h2><p class=\"ag-titlekombinationen__strapline\">In Microsoft Dynamics 365, AI is a firm part of the standard and works along the entire customer lifecycle. Two levels interlock here: Copilot assists your employees with recommendations, summaries and draft texts. AI agents go one step further and take on multi-step tasks independently, within the scope you define.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-395b362 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"395b362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-l\"><div class=\"ag-text-block__body\"><p>With the AI-supported copilots in Microsoft Dynamics 365 you automate sales, marketing, customer service and field service processes. Microsoft Copilot supports your employees with intelligent recommendations, automated communication, personalized campaigns, efficient scheduling and data-based analytics. That increases productivity and leads to faster response times and better customer experiences.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-512a129 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"512a129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--theme-dunkel\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                        <div class=\"ag-glow-huelle\"><span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span><figure class=\"ag-card ag-card--bild\" data-ag-anim=\"none\"><img decoding=\"async\" class=\"ag-card__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Zusammenarbeit.jpg\" alt=\"Zusammenarbeit\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:35% 50%;\"><\/figure><\/div>        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI in sales with Microsoft Copilot for Sales<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul><li>supports your sales staff with automatic summaries and email suggestions<\/li><li>prioritizes opportunities in Outlook\/Teams<\/li><li>detects customer sentiment from emails and meetings<\/li><li>identifies tasks and proactively reminds you of next steps<\/li><\/ul><p><strong>More AI agents in sales, such as the Sales Qualification Agent: analyzes incoming leads, assesses their potential and hands qualified contacts over to the sales team.<\/strong><\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" target=\"_blank\"><span class=\"ag-button__label\">Discover more AI agents for sales<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI in customer service with Copilot for Customer Service<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul><li>takes over the conversation with customers, solves the problem or prepares it for service staff<\/li><li>drafts context-based email and chat replies to customer inquiries<\/li><li><div>relieves employees of recurring service tasks<\/div><\/li><\/ul><div><strong>In customer service, specialized AI agents also help identify concerns, maintain knowledge bases and handle service cases automatically.<\/strong><\/div><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" target=\"_blank\"><span class=\"ag-button__label\">Discover more AI agents for customer service<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI in marketing with Customer Insights Copilot<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul><li>provides content and layout ideas for email campaigns based on internal sources<\/li><li>generates target group segments, content and customer journeys<\/li><li>answers customer inquiries automatically via chat<\/li><li>personalizes event invitations and mailings<\/li><li>takes over monitoring and analysis of campaigns<\/li><\/ul><div><strong>Customer Insights is becoming increasingly agent-supported: AI agents create, optimize and steer campaigns in real time based on the behavior of your contacts.<\/strong><\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI in field service with Copilot for Field Service<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul><li>automatically summarizes customer concerns and work orders<\/li><li>supports scheduling with relevant information<\/li><li>informs you in real time about important changes<\/li><li>takes over repetitive tasks such as scheduling assignments<\/li><li>suggests suitable measures based on customer and assignment data<\/li><\/ul><div><strong>More AI agents, such as the Scheduling Operations Agent, coordinate field service assignments and suggest optimal dates based on availability and work orders.<\/strong><\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <div class=\"ag-glow-huelle\"><span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span><figure class=\"ag-card ag-card--bild\" data-ag-anim=\"none\"><img decoding=\"async\" class=\"ag-card__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Beratung.jpg\" alt=\"Beratung\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:44% 50%;\"><\/figure><\/div>                    <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d81aa04 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"d81aa04\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d81aa04\" data-e-type=\"e-flexbox\" data-id=\"d81aa04\">\n    \t\t<div class=\"elementor-element elementor-element-567597a ag-breite--voll ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"567597a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h2 class=\"ag-cta-band__title\">Find out more about how to automate your business processes with AI<\/h2>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"\/en\/ai-automations\/\" target=\"_blank\"><span class=\"ag-button__label\">Automating the whole company<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0b2f91b e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"0b2f91b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"0b2f91b\" data-e-type=\"e-flexbox\" data-id=\"0b2f91b\">\n    \t\t<div class=\"elementor-element elementor-element-a8ce7f5 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_media_card_list\" data-id=\"a8ce7f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_media_card_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-media-card-list\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-media-card-list__inner\">\n\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-media-card-list__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">References<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Successful CRM projects<\/h2><p class=\"ag-titlekombinationen__strapline\">Satisfied clients, successful projects and measurable results<\/p><\/div><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-media-card-list__grid ag-media-card-list__grid--spalten-3\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/dynamics-sales-customer-insights-sap-integration\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MesseLinksOben.png\"\n                     alt=\"MesseLinksOben\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Trade fair company<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Introduction of Dynamics 365 Sales &amp; Customer Insights<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Central CRM and portal solution for one of the world's leading trade fair companies by revenue: Microsoft Dynamics 365 Sales and Customer Insights for a 360\u00b0 customer view, standardized workflows, multilingual exhibitor portals, integrated shops and efficient support for exhibitors.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/dynamics-sales-customer-insights-sap-integration\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the trade fair company project<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/crm-implementierung-dynamicssales-lowell\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivGebaeudefassade-Badge-Positionlinks-oben.png\"\n                     alt=\"Motiv=Geb\u00e4udefassade, Badge Position=links oben\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Financial service provider<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">CRM implementation for a leading financial service provider<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Microsoft Dynamics 365 Sales in just six weeks for an internationally active provider in receivables management: centralizing customer data, replacing manual processes and isolated solutions, and optimizing sales management and analytics across the entire DACH region.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/crm-implementierung-dynamicssales-lowell\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the CRM project in financial services<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/crm-einfuehrung-dynamics-customer-service-centogene\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Forschungslabor.png\"\n                     alt=\"Forschungslabor\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Biotechnology<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Introduction of Dynamics Customer Service for a research company<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Central service platform for a medical research company with Microsoft Dynamics 365 Customer Service: cross-channel handling of customer inquiries, automated ticket creation, improved service quality, shorter handling times and reduced license costs.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/crm-einfuehrung-dynamics-customer-service-centogene\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the biotechnology project<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"none\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">See for yourself: successful CRM implementations, measurable results and proven solutions from various industries.<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"\/en\/references\/\" target=\"_blank\"><span class=\"ag-button__label\">View all references<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4e97f9b e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"4e97f9b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4e97f9b\" data-e-type=\"e-flexbox\" data-id=\"4e97f9b\">\n    \t\t<div class=\"elementor-element elementor-element-8e7f638 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"8e7f638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Services<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Our CRM services<\/h2><p class=\"ag-titlekombinationen__strapline\">We support you across the entire CRM lifecycle \u2013 from the initial assessment to ongoing operation.<\/p><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-comment-alt-check\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Consulting<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Review of your sales channels and processes, use case analysis, identification of automation potential, technology consulting on choosing the right CRM.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-badge-check\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Licensing &amp; implementation<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Technical provisioning of the solution and setup of the CRM system according to your target architecture, plus configuration of modules and user roles.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-cog\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Migration &amp; integration<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Switching from legacy systems to a new CRM system, seamless integration into your existing IT landscape (e.g. ERP connection or third-party systems) and migration of your existing data.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-wrench\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Extension &amp; customizing<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Extending the standard functions or developing custom modules where needed to map your processes precisely.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-chart-line\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Operation &amp; further development<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Application lifecycle management for long-term support, technical operation and the continuous further development of your CRM system across its entire lifecycle.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-users-cog\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Training<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Involving employees from the start so that the system is actually used in everyday work.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"none\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Want to modernize your CRM or introduce a new one? Together we will find the right way for your company.<\/h3>\n                                    <div class=\"ag-cta-band__copy\"><p>In a no-obligation conversation we show you possible approaches and give you initial guidance for the next steps.<\/p><\/div>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange an initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n                    <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-27623c6 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"27623c6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"27623c6\" data-e-type=\"e-flexbox\" data-id=\"27623c6\">\n    \t\t<div class=\"elementor-element elementor-element-373adf7 ag-breite--voll ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"373adf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Add-ons<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Add-ons &amp; extensions for Dynamics 365 CRM<\/h2><p class=\"ag-titlekombinationen__strapline\">Flexible extensions for individual requirements. Not every company reaches its goals with standard functions \u2013 that is why we think of CRM in three stages:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f277150 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_step_section\" data-id=\"f277150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_step_section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-step-section\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-step-section__inner\">\n\t\t\t\t\t\t\t\t<ol class=\"ag-step-list ag-step-list--gr-l ag-step-section__liste\" data-ag-anim=\"reveal\"><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:0\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">01<\/span><p class=\"ag-step-list__copy\"><strong class=\"ag-step-list__vorspann\">Standard solution<\/strong> For many requirements, Dynamics 365 already covers everything you need out of the box. Quick to start, affordable and proven.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:1\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">02<\/span><p class=\"ag-step-list__copy\"><strong class=\"ag-step-list__vorspann\">Customizing &amp; add-ons<\/strong> If the standard is not enough, we adapt Dynamics 365 specifically to your processes or extend it with specialized add-ons for industry-specific requirements.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:2\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">03<\/span><p class=\"ag-step-list__copy\"><strong class=\"ag-step-list__vorspann\">Custom solution<\/strong> Where standard and customizing reach their limits, we develop a tailor-made solution where needed \u2013 from custom modules to your own AI agents that go beyond the Microsoft standard and fit your workflows exactly.<\/p><\/div><\/li><\/ol>\t\t\t\t\t\t\t\t\t<p class=\"ag-step-section__schluss\">This way you get exactly the solution that fits your company and your requirements.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-aa061d2 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"aa061d2\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"aa061d2\" data-e-type=\"e-flexbox\" data-id=\"aa061d2\">\n    \t\t<div class=\"elementor-element elementor-element-501d143 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_media_text_list\" data-id=\"501d143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_media_text_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-media-text-list ag-media-text-list--bild-rechts ag-media-text-list--einzelbild\" data-ag-anim=\"reveal\"><div class=\"ag-media-text-list__grid\"><div class=\"ag-media-text-list__content\"><div class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-subblock-20 ag-media-text-list__panel-titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">Marketing automation with ClickDimensions<\/h3><\/div><\/div><div class=\"ag-media-text-list__text-combo\"><div class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m ag-media-text-list__copy\"><div class=\"ag-text-block__body\"><p>ClickDimensions is a marketing automation solution developed specifically for Microsoft Dynamics 365 CRM. The integrated module enables:<\/p><\/div><\/div><ul class=\"ag-bullet-point__gruppe ag-media-text-list__liste\" role=\"list\"><li class=\"ag-bullet-point\">automated campaigns<\/li><li class=\"ag-bullet-point\">personalized email marketing<\/li><li class=\"ag-bullet-point\">lead scoring<\/li><li class=\"ag-bullet-point\">web tracking &amp; reporting<\/li><li class=\"ag-bullet-point\">creation of forms and landing pages<\/li><li class=\"ag-bullet-point\">social media marketing<\/li><\/ul><\/div><\/div><figure class=\"ag-media-text-list__medium\" style=\"--ag-media-text-list-media-fit:contain;--ag-media-text-list-media-position:center;\"><img class=\"ag-media-text-list__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/ClickFoto.png\" alt=\"Click Logo\" loading=\"lazy\" decoding=\"async\"><\/figure><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5264570 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"5264570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m\"><div class=\"ag-text-block__body\"><p>ClickDimensions is an alternative to Microsoft Dynamics 365 Customer Insights and is particularly interesting for companies that, alongside classic marketing processes, need extensive features for social media marketing and social posting.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9639e9 ag-breite--standard elementor-widget elementor-widget-ag_button\" data-id=\"a9639e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"ag-button ag-button--outline ag-button--m\" href=\"https:\/\/www.inway.de\/loesungen\/add-ons\/clickdimensions\" target=\"_blank\"><span class=\"ag-button__label\">More on ClickDimensions<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-dc59681 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"dc59681\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"dc59681\" data-e-type=\"e-flexbox\" data-id=\"dc59681\">\n    \t\t<div class=\"elementor-element elementor-element-d517759 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_media_text_list\" data-id=\"d517759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_media_text_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-media-text-list ag-media-text-list--bild-links ag-media-text-list--einzelbild\" data-ag-anim=\"reveal\"><div class=\"ag-media-text-list__grid\"><div class=\"ag-media-text-list__content\"><div class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-subblock-20 ag-media-text-list__panel-titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">Simply365<\/h3><\/div><\/div><div class=\"ag-media-text-list__text-combo\"><div class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m ag-media-text-list__copy\"><div class=\"ag-text-block__body\"><p>Simply365 enables the fast and cost-efficient introduction of Microsoft Dynamics 365 Sales and Business Central for small and mid-sized companies. With the standardized implementation method, you start with a modern ERP or CRM solution within a few weeks.<\/p><p><strong>Your benefits with simply365:<\/strong><\/p><\/div><\/div><ul class=\"ag-bullet-point__gruppe ag-media-text-list__liste\" role=\"list\"><li class=\"ag-bullet-point\">Your company data is brought together centrally in one place.<\/li><li class=\"ag-bullet-point\">Thanks to a clearly defined implementation package, you benefit from a fast system rollout.<\/li><li class=\"ag-bullet-point\">You have all costs transparently in view \u2013 without lengthy analysis and consulting phases.<\/li><li class=\"ag-bullet-point\">As requirements grow, you can extend your system flexibly.<\/li><\/ul><\/div><\/div><figure class=\"ag-media-text-list__medium\" style=\"--ag-media-text-list-media-fit:contain;--ag-media-text-list-media-position:center;\"><img class=\"ag-media-text-list__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Simply365Foto.png\" alt=\"Logo Simply365\" loading=\"lazy\" decoding=\"async\"><\/figure><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-995f959 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"995f959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m\"><div class=\"ag-text-block__body\"><p>Simply365 creates an easy entry into Microsoft Dynamics 365 and enables efficient, digital business processes without complex implementation projects.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dcec94 ag-breite--standard elementor-widget elementor-widget-ag_button\" data-id=\"0dcec94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"ag-button ag-button--outline ag-button--m\" href=\"https:\/\/www.simply365.de\/\" target=\"_blank\"><span class=\"ag-button__label\">More on simply365<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7af2116 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"7af2116\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7af2116\" data-e-type=\"e-flexbox\" data-id=\"7af2116\">\n    \t\t<div class=\"elementor-element elementor-element-6752dde ag-breite--standard ag-deko-zeiger-global elementor-widget elementor-widget-ag_text_media_panel\" data-id=\"6752dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_media_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-text-media-panel ag-text-media-panel--light\"\n             data-ag-anim=\"reveal\">\n                                        <figure class=\"ag-text-media-panel__media\" style=\"--ag-text-media-panel-media-fit:cover;--ag-text-media-panel-media-position:center;\">\n                    <img decoding=\"async\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/hf_20260922_142132_c7c27afd-2cba-475d-b4f3-0eebf956dd2e-e1790087039977.png\" alt=\"\" loading=\"lazy\">\n                                    <\/figure>\n            \n            <div class=\"ag-text-media-panel__body\">\n                \n                <h2 class=\"ag-text-media-panel__headline\">Checklist for a successful CRM implementation<\/h2>\n\n                                    <div class=\"ag-text-media-panel__copy\"><p>Avoid costly mistakes in your CRM implementation. Our PDF checklist supports you with important criteria for selecting the right CRM system and gives you 16 concrete steps for a successful CRM rollout.<\/p><\/div>\n                \n                                    <div class=\"ag-text-media-panel__actions\">\n                        <a class=\"ag-button ag-button--gradient ag-button--m\" href=\"https:\/\/objektkultur.de\/downloads\/einfuehrung-umstellung-crm-system\/\" target=\"_blank\"><span class=\"ag-button__label\">Download for free now<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-cd8c512 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"cd8c512\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cd8c512\" data-e-type=\"e-flexbox\" data-id=\"cd8c512\">\n    \t\t<div class=\"elementor-element elementor-element-da98c6d ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_faq\" data-id=\"da98c6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-faq\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-faq__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-faq__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">FAQ<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Frequently asked questions about Microsoft Dynamics 365 CRM<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t\t<div class=\"ag-faq__body\"><div class=\"ag-accordion ag-accordion--light ag-accordion--m ag-accordion--antwort-m\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-faq-da98c6d\" open><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">What can Microsoft Dynamics CRM do?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Microsoft Dynamics 365 CRM is a cloud-based CRM solution that lets companies manage and automate customer relationships, sales processes, marketing activities and services centrally. The platform offers a 360-degree view of customers and, with AI-supported agents, helps companies work more efficiently and grow sustainably. Microsoft Dynamics 365 CRM has a modular structure, can be adapted flexibly to individual requirements and processes, and integrates seamlessly with Microsoft 365, Teams and other business applications.<\/p><p>The most important CRM modules are:<\/p><ul><li><strong>Dynamics 365 Sales:<\/strong> lead management, sales control, quote and opportunity management.<\/li><li><strong>Dynamics 365 Customer Insights:<\/strong> marketing automation, campaign management, customer segmentation and personalized communication.<\/li><li><strong>Dynamics 365 Customer Service:<\/strong> customer service, ticket management and AI-supported assistance for service teams.<\/li><li><strong>Dynamics 365 Field Service:<\/strong> scheduling, route optimization and mobile support for field operations.<\/li><\/ul><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-da98c6d\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Which AI agents does Microsoft Dynamics 365 CRM offer?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Microsoft Dynamics 365 CRM combines two AI levels: assisting copilots and independent AI agents. Copilots support your employees with summaries, suggested replies and recommendations. AI agents take on multi-step tasks independently, for example pre-qualifying incoming leads in sales or summarizing and progressing service cases. In sales, the Sales Agent and the Sales Qualification Agent are available for this; in customer service, the Service Agent with capabilities for case handling, customer intent and knowledge management. With Copilot Studio you can also tailor your own agents to your processes. Which agents make sense for your company is something we clarify together in an initial consultation.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-da98c6d\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How much does Microsoft Dynamics CRM cost?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>The cost of Microsoft Dynamics 365 CRM depends on the modules you need, the number of users, the licensing model and the scope of implementation and individual adjustments.<\/p><p>Ongoing costs include the license fees. <a href=\"https:\/\/objektkultur.de\/dynamics-365-lizenzkosten\/\" target=\"_blank\" rel=\"noopener\">You will find a detailed overview of license types and current prices on our page about Dynamics 365 license costs.<\/a><\/p><p>The cost of implementing Microsoft Dynamics 365 is a one-off amount for you and can vary due to additional effort for configuration, data migration, integrations and training. Our basic packages start at \u20ac19,950 per module. <a href=\"https:\/\/objektkultur.de\/microsoft-dynamics-einfuehrung\/\" target=\"_blank\" rel=\"noopener\">Here you can find a first overview of our package prices for introducing Microsoft Dynamics.<\/a> You can determine the exact cost of a Dynamics 365 CRM implementation in a consultation with our experts.\u00a0<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-da98c6d\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Is Microsoft Dynamics CRM easy to learn?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Yes. Microsoft Dynamics 365 CRM has a modern, intuitive user interface and, thanks to its integration with Microsoft 365 (for example Outlook and Teams), is quick to learn and easy to fit into the working day. Because of the close connection to Outlook, Teams and other Microsoft applications, the interface is already familiar to many employees. With a structured rollout and <a href=\"https:\/\/objektkultur.de\/leistungen\/schulungen-und-workshops\/\" target=\"_blank\" rel=\"noopener\">targeted training<\/a>, employees can usually use the system productively within a short time.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-da98c6d\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How long does it take to implement Dynamics 365 CRM?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>The duration of the implementation depends on the project scope, the modules you want and the adjustments required. A standard project can be delivered within a few weeks, while extensive CRM rollouts with individual integrations and customizing can take several months. You will get a reliable time estimate from our experts after an initial assessment of your requirements.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-da98c6d\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Can Dynamics 365 CRM be integrated into existing systems?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Yes. Microsoft Dynamics 365 CRM integrates seamlessly into your existing IT landscape via standard interfaces and APIs. This includes ERP systems, third-party applications and the Microsoft ecosystem with Outlook, Teams, Power BI and Azure. Existing data from legacy systems can be taken over as part of the migration, avoiding media breaks.<\/p><\/div><\/details><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-c37cdf5 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"c37cdf5\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"c37cdf5\" id=\"kontakt\" data-e-type=\"e-flexbox\" data-id=\"c37cdf5\" data-ag-nav-label=\"Kontakt\">\n    \t\t<div class=\"elementor-element elementor-element-8f5ea49 ag-breite--standard ag-form-panel--karte-kompakt ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_form_panel\" data-id=\"8f5ea49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_form_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-form-panel ag-form-panel--gradient e-no-lazyload\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-form-panel__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-form-panel__titel\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Let us talk about your CRM project<\/h2><\/div><\/div>\t\t\t\t<div class=\"ag-form-panel__form-section\">\n\t\t\t\t\t<div class=\"ag-form-panel__details\">\n\t\t\t\t\t\t<div class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m ag-form-panel__details-text\"><div class=\"ag-text-block__body\"><p>Every company has different workflows, systems and priorities. In the free initial consultation we look at your starting situation and clarify which next steps make sense, both functionally and economically.<\/p><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ag-form-panel__karte\"><div class=\"ag-form-panel__karte-kopf\"><p class=\"ag-form-panel__karte-titel\">Get in touch<\/p><p class=\"ag-form-panel__karte-copy\">We will get back to you promptly.<\/p><\/div>\t\t<div class=\"ag-cd-form ag-cd-form--kompakt ag-form-panel__formular\" data-ag-form-quelle=\"clickdimensions\" data-ag-cd-loc=\"https:\/\/analytics-eu.clickdimensions.com\/inwayde-ap3mr\/pages\/\" data-ag-cd-cdn=\"https:\/\/cdn-eu.clickdimensions.com\/web\/newformeditor\/\">\n\t\t\t\t\t\t\t<div pageID=\"8ozquab4efg43aanorh76g\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-cd-form__lader\" aria-hidden=\"true\"><svg class=\"ag-logo-mark ag-cd-form__lader-mark\" viewBox=\"0 0 125 133\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" 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