{"id":2329,"date":"2026-09-07T13:22:55","date_gmt":"2026-09-07T11:22:55","guid":{"rendered":"https:\/\/agenic.com\/industries\/handel\/"},"modified":"2026-09-30T04:13:56","modified_gmt":"2026-09-30T02:13:56","slug":"retail","status":"publish","type":"page","link":"https:\/\/agenic.com\/en\/industries\/retail\/","title":{"rendered":"Retail"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2329\" class=\"elementor elementor-2329 elementor-1723\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd34f8 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"3cd34f8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3cd34f8\" data-e-type=\"e-flexbox\" data-id=\"3cd34f8\">\n    \t\t<div class=\"elementor-element elementor-element-d82bfb7 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_hero\" data-id=\"d82bfb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"ag-hero ag-hero--media-fact ag-hero--media ag-hero--medium-bild\" data-ag-anim=\"intro\">\n                        <div class=\"ag-hero__inner ag-hero__inner--media-fact ag-hero__inner--aufteilung-6-6\">\n                <div class=\"ag-hero__content\">\n                    <nav class=\"ag-hero__breadcrumb\" aria-label=\"Brotkrumen-Navigation\"><a class=\"ag-hero__breadcrumb-link\" href=\"\/en\/industries\/\">Industries<\/a><span class=\"ag-hero__breadcrumb-trenner\" aria-hidden=\"true\">\/<\/span><span class=\"ag-hero__breadcrumb-aktuell\" aria-current=\"page\">Retail<\/span><\/nav>                    <h1 class=\"ag-hero__headline\"><span class=\"ag-hero__zeile\"><span class=\"ag-hero__zeile-text\">Rethinking retail. From the\u00a0supply chain to\u00a0the\u00a0customer relationship.<\/span><\/span><\/h1>\n                                            <div class=\"ag-hero__copy\"><p>For customers it should be simple. For you it keeps getting more complex. One click and the goods are on their way, with a firm delivery promise. For a prospect to become a customer at all, and for the purchase to go that smoothly afterwards, a great deal has to work at the same time in the background, from stock levels to after-sales service. The better that plays together, the easier the rest becomes.<\/p><\/div>\n                                                                <div class=\"ag-hero__actions\">\n                            <a class=\"ag-button ag-button--gradient ag-button--m ag-button--kontrast\" href=\"#kontakt\"><span class=\"ag-button__label\">Free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><a class=\"ag-button ag-button--outline ag-button--m\" href=\"#referenzen\"><span class=\"ag-button__label\">View references<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                        <\/div>\n                                                        <\/div>\n                <div class=\"ag-hero__media\">\n                            <div class=\"ag-media-fact ag-media-fact--bild ag-media-fact--karten-1 ag-media-fact--bildflaeche\">\n                                                <div class=\"ag-media-fact__bildflaeche\" aria-hidden=\"true\"><\/div>\n                                <div class=\"ag-media-fact__bild\" style=\"--ag-media-fact-media-fit:cover;--ag-media-fact-media-position:center;\">\n                    <img fetchpriority=\"high\" width=\"800\" height=\"598\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bazahlvorgang-1024x765.png\" class=\"attachment-large size-large\" alt=\"Kontaktlose Kartenzahlung an einem Bezahlterminal im Ladengesch\u00e4ft\" decoding=\"async\" loading=\"eager\" sizes=\"(min-width: 1248px) 568px, (min-width: 768px) 50vw, 100vw\" fetchpriority=\"high\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bazahlvorgang-1024x765.png 1024w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bazahlvorgang-300x224.png 300w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bazahlvorgang-768x573.png 768w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bazahlvorgang.png 1200w\" \/>                                    <\/div>\n                                        <div class=\"ag-media-fact__chip ag-media-fact__chip--1 ag-media-fact__chip--unten-links\">\n                            <div class=\"ag-float-fact-card ag-float-fact-card--text ag-float-fact-card--xl\" data-ag-anim=\"none\">\n            <div class=\"ag-float-fact-card__stat\"><span class=\"ag-float-fact-card__wert ag-float-fact-card__wert--s\">Retail works as\u00a0a\u00a0whole. Established solutions as\u00a0the\u00a0foundation, intelligent extensions as\u00a0the\u00a0edge.<\/span><\/div>        <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div>\n            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-8073f9d e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"8073f9d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8073f9d\" data-e-type=\"e-flexbox\" data-id=\"8073f9d\">\n    \t\t<div class=\"elementor-element elementor-element-3716c67 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_tag_group\" data-id=\"3716c67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tag_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-tag-group ag-tag-group--stufe-panel-24\" data-ag-anim=\"reveal\"><div class=\"ag-tag-group__tags\"><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Wholesale<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Retail<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Mail order &amp; e-commerce<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad561ce ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tabs_bar_pill\" data-id=\"ad561ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tabs_bar_pill.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill ag-tabs-bar-pill--light ag-tabs-bar-pill--m ag-tabs-bar-pill--verteilt ag-tabs-bar-pill--balken ag-tabs-bar-pill--ecken-weich\"\n\t\t\tdata-ag-anim=\"reveal\" data-ag-stil=\"e\" data-ag-mitlaufen=\"1\" data-ag-autofill=\"1\" data-ag-autofill-quelle=\"sektionen\" data-ag-autofill-beschriftung=\"eyebrow\" data-ag-hero-aus=\"1\" data-ag-ausschluss=\"ag-hero-wer-wir-sind\">\n\t\t\t<nav class=\"ag-tabs-bar-pill__leiste\" aria-label=\"Inhalt dieser Seite\" id=\"ag-tabs-bar-pill-leiste-ad561ce\">\n\t\t\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr\">\n\t\t\t\t\t<button type=\"button\" class=\"ag-tabs-bar-pill__mehr-knopf\"\n\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"ag-tabs-bar-pill-leiste-ad561ce-mehr\">\n\t\t\t\t\t\t<span class=\"ag-tabs-bar-pill__mehr-text\">Mehr<\/span>\n\t\t\t\t\t\t<svg class=\"ag-tabs-bar-pill__mehr-chevron\" aria-hidden=\"true\" viewBox=\"0 0 16 16\" width=\"16\" height=\"16\">\n\t\t\t\t\t\t\t<path d=\"M6 4l4 4-4 4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr-liste\" id=\"ag-tabs-bar-pill-leiste-ad561ce-mehr\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<span class=\"ag-tabs-bar-pill__indikator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-409a436 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion e-409a436-0dbe7ac \" data-id=\"409a436\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"409a436\" data-e-type=\"e-flexbox\" data-id=\"409a436\">\n    <div class=\"elementor-element elementor-element-22fe4c9 e-con e-atomic-element e-flexbox-base e-default-div ag-block ag-inhalt \" data-id=\"22fe4c9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"22fe4c9\" data-e-type=\"e-flexbox\" data-id=\"22fe4c9\">\n    \t\t<div class=\"elementor-element elementor-element-dd468be ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"dd468be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Challenges<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">For your customers, the purchase is just a moment. For you, it is your systems working together.<\/h2><p class=\"ag-titlekombinationen__strapline\">German retail counts around 537,000 companies with a combined turnover of roughly 2.5 trillion euros. However different they are, the pressure is similar. What used to be good service is simply expected today. Costs are rising and a few platforms are pulling in ever more market share. Whether wholesale, retail or mail order, the requirements are often the same. The systems behind them rarely are.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b03a2 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_accordion_text_panel\" data-id=\"70b03a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_accordion_text_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel ag-accordion-text-panel--text-l\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__inner\">\n\t\t\t\t<div class=\"ag-accordion-text-panel__liste\"><div class=\"ag-accordion ag-accordion--light ag-accordion--l ag-accordion--antwort-m ag-accordion--chevron-quer\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-atp-70b03a2\" open><summary class=\"ag-accordion__frage\" id=\"ag-atp-70b03a2-frage-1\"><h3 class=\"ag-accordion__frage-text\">Who owns the customer?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-70b03a2\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-70b03a2-frage-2\"><h3 class=\"ag-accordion__frage-text\">A delivery promise is only as good as the stock behind it<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-70b03a2\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-70b03a2-frage-3\"><h3 class=\"ag-accordion__frage-text\">New channels must not create new silos<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-70b03a2\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-70b03a2-frage-4\"><h3 class=\"ag-accordion__frage-text\">Growth must not depend on individuals<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-70b03a2\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-70b03a2-frage-5\"><h3 class=\"ag-accordion__frage-text\">Service becomes a competitive factor<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><\/div><\/div>\n\t\t\t\t<div class=\"ag-accordion-text-panel__text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-70b03a2-frage-1\">\n\t\t\t\t\t\t\t<p>The large marketplaces increasingly own the direct line to the customer. Anyone selling almost exclusively through other people's platforms ends up knowing little about their own customers and hands over both margin and relationship. That is a strategic question. Do you build your own access to the customer, or do you leave it to Amazon and others?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-70b03a2-frage-2\">\n\t\t\t\t\t\t\t<p>Whether goods are available, when they arrive and how easily a return can be handled is decided by the stock in the background. As long as that is not managed in real time across all channels, every delivery promise remains a risk. Reliable figures are the basis for customers trusting you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-70b03a2-frage-3\">\n\t\t\t\t\t\t\t<p>Another shop, another marketplace: every additional channel creates another spreadsheet next to the system that is supposed to be leading. That costs extra time and creates new sources of error. A shop therefore does not need a second inventory system in the shadows. It needs a clean connection to the system that leads anyway.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-70b03a2-frage-4\">\n\t\t\t\t\t\t\t<p>If every additional order needs additional hands, in the end the headcount grows and not the margin. With rising costs, manually maintained workflows eventually stop working, whether in purchasing or order processing. Growth should rest on good processes and not on individual employees keeping everything in their heads.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-70b03a2-frage-5\">\n\t\t\t\t\t\t\t<p>With durable goods in particular, what happens after the purchase often decides everything. A trusting, long-term customer relationship is defined above all by how a return runs, whether a service contract applies or how quickly a spare part arrives. The sale itself quickly moves into the background. Only when all workflows are cleanly recorded in the system is there a basis for regular repeat revenue.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<figure class=\"ag-accordion-text-panel__ruhe\"><img loading=\"lazy\" width=\"800\" height=\"598\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus2-1024x765.png\" class=\"attachment-large size-large\" alt=\"Lagerhaus mit Waare\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus2-1024x765.png 1024w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus2-300x224.png 300w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus2-768x573.png 768w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus2.png 1200w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ag-accordion-text-panel__fuss\" aria-hidden=\"true\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f4ff6fb e-con e-atomic-element e-flexbox-base e-default-div ag-block \" data-id=\"f4ff6fb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f4ff6fb\" data-e-type=\"e-flexbox\" data-id=\"f4ff6fb\">\n    \t\t<div class=\"elementor-element elementor-element-a207dd2 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_tag_group\" data-id=\"a207dd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tag_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-tag-group ag-tag-group--stufe-subblock-20\" data-ag-anim=\"reveal\"><h3 class=\"ag-tag-group__titel\">The biggest challenges for retail companies<\/h3><div class=\"ag-tag-group__tags\"><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Managing stock and availability across all channels in real time<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Building your own, sustainable access to the end customer<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Opening up new channels from within the system instead of beside it<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Tying growth to processes, not to individual employees<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Maintaining product and master data without tying up capacity<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Deciding on a cross-channel basis of figures<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-04accbe e-con e-atomic-element e-flexbox-base e-default-div ag-margin-top--xxl ag-inhalt e-04accbe-c213886 ag_normalize ag-gap-xl \" data-id=\"04accbe\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"04accbe\" data-e-type=\"e-flexbox\" data-id=\"04accbe\">\n    \t\t<div class=\"elementor-element elementor-element-b762b5a ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"b762b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Why agenic<\/h2><p class=\"ag-titlekombinationen__strapline\">Retail only works as a whole when customers, channels, stock and processes run on a shared data basis. That is why we connect Microsoft technologies, existing systems and custom development so that inventory management, shops, CRM, data and AI work together sensibly.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a621a2c elementor-widget__width-initial ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_card_testimonial\" data-id=\"a621a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <figure class=\"ag-card-testimonial ag-card-testimonial--lightest\" data-ag-anim=\"reveal\">\n            <blockquote class=\"ag-card-testimonial__quote\">Retail companies do not need another system today. They need a platform on which customers, channels and processes are finally connected in a meaningful way.<\/blockquote>\n            <figcaption class=\"ag-card-testimonial__person\">\n                                    <span class=\"ag-card-testimonial__avatar\" aria-hidden=\"true\">RG<\/span>\n                                <span class=\"ag-card-testimonial__meta\">\n                    <span class=\"ag-card-testimonial__name\">Roland Gro\u00df<\/span>\n                    <span class=\"ag-card-testimonial__role\"><\/span>\n                <\/span>\n            <\/figcaption>\n        <\/figure>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-c0447c5 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"c0447c5\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"c0447c5\" data-e-type=\"e-flexbox\" data-id=\"c0447c5\">\n    \t\t<div class=\"elementor-element elementor-element-b5c7393 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"b5c7393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--light\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">AI agents<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">AI agents support the entire retail value chain<\/h2><p class=\"ag-titlekombinationen__strapline\">An AI agent evaluates information, pursues a goal and completes tasks in a business process independently. In Microsoft Dynamics 365, such agents are already built in; for other systems we develop them to match. In retail they pay off above all in the activities that cost time every day without really creating value, from procurement to service. This shows most clearly in two areas.<\/p><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-supply-chain\/\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIlieferkette.png\"\n                     alt=\"KI Agent Lieferkette\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:right bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI agents for the supply chain<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>In the supply chain, timing decides margin and availability. With the Microsoft Procurement Agent, supplier communication, order changes and their effects can be handled considerably faster. The agent spots delays early, tracks open responses and makes visible what a change means for stock, production or customer orders.<\/p><p>Matching agents and features: Procurement Agent, Supplier Communications, Impact Analysis<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-supply-chain\/\"><span class=\"ag-button__label\">AI agents for the supply chain<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse.png\"\n                     alt=\"KI-Agenten f\u00fcr Vertrieb und Service - Messest\u00e4nde\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:right bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI agents for sales &amp; service<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Sales and service hold a large share of the daily routine work. Agents \u2013 from Microsoft, for example \u2013 help qualify inquiries, create cases automatically and handle customer concerns faster. This lets your teams concentrate more on advice, customer relationships and complex cases.<\/p><p>Matching agents and features: Sales Agent, Customer Service Agent, Case Management Agent<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\"><span class=\"ag-button__label\">AI agents for sales &amp; service<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2eeefb e-con e-atomic-element e-flexbox-base e-default-div ag-block ag-inhalt \" data-id=\"f2eeefb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f2eeefb\" data-e-type=\"e-flexbox\" data-id=\"f2eeefb\">\n    \t\t<div class=\"elementor-element elementor-element-a77fdfb ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"a77fdfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">The future of retail<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9015e02 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"9015e02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m\"><div class=\"ag-text-block__body\"><p>Soon, agents will shop for their users without anyone opening an app. Those who remain findable and purchasable will be the ones who provide their products, including prices and availability, in a way a machine can work with. That is still a vision of the future. But the course is being set right now.<\/p><p>This also changes the role of ERP, product data and processes. In the future, it will no longer be enough to present products to people only. Information must be structured so that AI agents can also understand, evaluate and use it directly. Companies thus lay the foundation for today\u2019s sales and tomorrow\u2019s commerce.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<div class=\"elementor-element elementor-element-47aae1e ag-breite--standard ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band_2col\" data-id=\"47aae1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band_2col.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band-2col\" data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band-2col__inner\">\n                <div class=\"ag-cta-band-2col__row\">\n\n                    <div class=\"ag-cta-band-2col__col\">\n                        <h2 class=\"ag-cta-band-2col__title\">Today people buy in the shop. Tomorrow agents will buy on behalf of people.<\/h2>\n\n                                            <\/div>\n\n                    <div class=\"ag-cta-band-2col__body\">\n                                                    <div class=\"ag-cta-band-2col__copy\"><p>Which agent brings your retail company the most added value?<\/p><\/div>\n                        \n                                                    <div class=\"ag-cta-band-2col__actions\">\n                                <span class=\"ag-button ag-button--gradient ag-button--l\"><span class=\"ag-button__label\">Book a free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span>                            <\/div>\n                                            <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4066c30 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"4066c30\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4066c30\" data-e-type=\"e-flexbox\" data-id=\"4066c30\">\n    \t\t<div class=\"elementor-element elementor-element-0be5103 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"0be5103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--light\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Solutions<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Microsoft delivers the platform. You make the difference.<\/h2><p class=\"ag-titlekombinationen__strapline\">The Microsoft standard gives retail companies a proven foundation on which inventory management, finance and customer business can be mapped. The difference only emerges when your company&#039;s individual requirements come into play. Where the standard reaches its limit, we extend it with a ready-made integration, a custom app or targeted development.<\/p><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-boxes\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Steering the flow of goods centrally<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>From purchasing through the warehouse to the invoice, everything sits in one system with Microsoft Dynamics 365. For mid-sized companies that is usually Business Central; for international retail groups, Finance &amp; Supply Chain Management.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-handshake\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Building customer relationships<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Anyone who wants to last in retail has to know their customers. In a CRM such as Dynamics 365 Sales and Customer Service, the entire customer history sits in one place, across all channels, from first contact to service case. Individual orders become a relationship that belongs to you and not to the marketplace.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-shopping-cart\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Connecting shops and marketplaces<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Whether Shopify, Shopware or a marketplace: your shop is firmly connected to the ERP. It pulls stock and prices directly from there. Orders run through automatically and prices and product data are the same on both sides. The shadow system that otherwise grows next to inventory management disappears.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-chart-line\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Using data for better decisions<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>We bring data from ERP, shop, store and finance systems together on one platform with Microsoft Azure and Microsoft Fabric. This creates analyses, forecasts and the basis for using AI.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-cogs\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Automating and extending processes<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Not every process can be mapped with standard software. With Power Automate, recurring workflows and approvals are automated. Where additional features or interfaces are needed, Power Apps creates custom business applications that fit seamlessly into your Microsoft landscape. The result is end-to-end processes that lay the groundwork for using AI agents.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-puzzle-piece\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Putting proven solutions to work right away<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>For tasks that recur constantly in retail, there are ready-made extensions that can be used immediately. The Bank Automation Suite, an add-on for Microsoft Dynamics 365 Finance, automatically assigns incoming payments to open items, even at high online volumes. Others connect your document management so that documents no longer have to be filed by hand. This closes typical gaps without commissioning custom development.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebfa39 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"2ebfa39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">The right platform for your starting position<\/h2><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivPaketfliessband.png\"\n                     alt=\"Paketflie\u00dfband\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">For growing retail companies<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>You are growing fast, opening up new sales channels or want to put existing processes on a stable footing. Microsoft Dynamics 365 Business Central brings finance, order processing, warehousing and sales channels together on one platform. It is quick to introduce and does without unnecessary overhead.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus1x1.png\"\n                     alt=\"Lagerhaus\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">For international retail groups<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>You manage several companies across different countries and channels. Microsoft Dynamics 365 Finance &amp; Supply Chain Management supports complex trade and supply chain processes across multiple companies, locations and sales channels. From purchasing and warehousing to international reporting, the platform grows with your requirements.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/ArbeitenMitHeadset.jpg\"\n                     alt=\"ArbeitenMitHeadset\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">For manufacturers with their own sales channels<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>You want to move closer to your customers, build a web shop or extend existing trade structures with digital sales channels. The challenge is not the shop itself, but connecting customers, prices, product data, stock and orders end to end with ERP and CRM.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cec139f ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_highlight_box\" data-id=\"cec139f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_highlight_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ag-highlight-box ag-highlight-box--hell ag-highlight-box--flaeche-gradient ag-highlight-box--akzent-keine\" data-ag-anim=\"reveal\">\n                                    <div class=\"ag-highlight-box__copy\"><p><strong>agenic connects commerce, CRM and ERP on a shared data basis so that new sales channels do not create new data silos.<\/strong><\/p><\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-078c535 e-con e-atomic-element e-flexbox-base e-default-div ag-block ag-gap-xl \" data-id=\"078c535\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"078c535\" data-e-type=\"e-flexbox\" data-id=\"078c535\">\n    \t\t<div class=\"elementor-element elementor-element-bb61786 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tag_group\" data-id=\"bb61786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tag_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-tag-group ag-tag-group--stufe-label-16\" data-ag-anim=\"reveal\"><h4 class=\"ag-tag-group__titel\">What retail companies gain from it<\/h4><div class=\"ag-tag-group__tags\"><span class=\"ag-pill ag-pill--success ag-pill--groesse-xl\">Purchasing and supply chain: keeping procurement and framework agreements manageable and transparent<\/span><span class=\"ag-pill ag-pill--success ag-pill--groesse-xl\">Stock and warehouse: real-time stock, and with it less tied-up capital<\/span><span class=\"ag-pill ag-pill--success ag-pill--groesse-xl\">Sales and customer loyalty: one customer view across all channels that brings repeat revenue<\/span><span class=\"ag-pill ag-pill--success ag-pill--groesse-xl\">Service and after-sales: returns and service history as a firm part of the customer relationship<\/span><span class=\"ag-pill ag-pill--success ag-pill--groesse-xl\">Management and transparency: decisions on a reliable basis of figures across all channels<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09c12a ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tag_group\" data-id=\"b09c12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tag_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-tag-group ag-tag-group--stufe-label-16\" data-ag-anim=\"reveal\"><h4 class=\"ag-tag-group__titel\">Typical projects in retail<\/h4><div class=\"ag-tag-group__tags\"><span class=\"ag-pill ag-pill--info ag-pill--groesse-xl\">Connecting shop and ERP, with real-time stock and synchronized prices<\/span><span class=\"ag-pill ag-pill--info ag-pill--groesse-xl\">Managing customers centrally across all channels<\/span><span class=\"ag-pill ag-pill--info ag-pill--groesse-xl\">Making stock transparent and forecasting it better<\/span><span class=\"ag-pill ag-pill--info ag-pill--groesse-xl\">Optimizing supply chains, especially in wholesale with framework agreements and special prices<\/span><span class=\"ag-pill ag-pill--info ag-pill--groesse-xl\">Maintaining product data, supported by AI<\/span><span class=\"ag-pill ag-pill--info ag-pill--groesse-xl\">Digitizing service processes, from returns to the store checkout<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-bb5757d e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"bb5757d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"bb5757d\" data-e-type=\"e-flexbox\" data-id=\"bb5757d\">\n    \t\t<div class=\"elementor-element elementor-element-836c058 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_media_card_list\" data-id=\"836c058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_media_card_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-media-card-list\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-media-card-list__inner\">\n\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-media-card-list__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">References<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Examples from practice<\/h2><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<p class=\"ag-media-card-list__copy\">As varied as today&#039;s retail companies are, many share a similar starting position. The following examples give you insight into our experience with wholesalers, retailers and mail order businesses.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-media-card-list__grid ag-media-card-list__grid--spalten-2\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/www.inway.de\/blog\/gelungene-integration-von-ofml-erp-und-webshop-bei-moebelhaendler-und-moebelhersteller-inwerk-gmbh\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivWarenauslage-rechts-untenlinks-oben.png\"\n                     alt=\"Warenauslage, rechts unten=links oben\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Implemented by Inway Systems<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Online shop and ERP as one system, with real-time prices for a huge catalog<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>A retailer with its own production ran its online shop separately from inventory management for a long time. In the project, shop, ERP and product database were connected so that even billions of possible price combinations appear in the shop in real time. Orders and stock have run through one system ever since, from the shop window into the supply chain.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/www.inway.de\/blog\/gelungene-integration-von-ofml-erp-und-webshop-bei-moebelhaendler-und-moebelhersteller-inwerk-gmbh\" target=\"_blank\"><span class=\"ag-button__label\">Find out more about the project<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/www.inway.de\/blog\/partnerschaft-auf-augenhoehe-inway-fuehrt-business-central-bei-secalflor-ein\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/MotivLagerhaus1-rechts-untenlinks-oben.png\"\n                     alt=\"Lagerhaus1, rechts unten=links oben\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Implemented by Inway Systems<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Purchasing, sales and stock in one system<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>A mid-sized retail company previously handled purchasing, sales, accounting and inventory management through separate routes. With Business Central as a shared basis, these areas now mesh, from order through stock posting to invoice.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/www.inway.de\/blog\/partnerschaft-auf-augenhoehe-inway-fuehrt-business-central-bei-secalflor-ein\" target=\"_blank\"><span class=\"ag-button__label\">Find out more about the project<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"none\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Retail works as a whole. Do your systems?<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#\"><span class=\"ag-button__label\">Arrange a free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-320367f e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"320367f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"320367f\" data-e-type=\"e-flexbox\" data-id=\"320367f\">\n    \t\t<div class=\"elementor-element elementor-element-ad82d65 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_stats_section\" data-id=\"ad82d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_stats_section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<section class=\"ag-stats-section ag-stats-section--light\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-stats-section__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e2 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-block-24m ag-stats-section__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Figures<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Figures that prove our experience<\/h2><p class=\"ag-titlekombinationen__strapline\">We only show what we can prove.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<div class=\"ag-stats-band ag-stats-band--dunkel ag-stats-band--wert-display-s ag-stats-band--pad-m\" data-ag-anim=\"none\"><div class=\"ag-stats-band__stat\"><span class=\"ag-stats-band__label\">Years of experience in finance &amp; insurance<\/span><span class=\"ag-stats-band__value\"><span class=\"ag-stats-band__count\" data-ag-count=\"20\" data-ag-count-dec=\"0\" data-ag-count-group=\"0\" data-ag-count-index=\"0\">20<\/span>+<\/span><\/div><div class=\"ag-stats-band__stat\"><span class=\"ag-stats-band__label\">Locations in Germany<\/span><span class=\"ag-stats-band__value\"><span class=\"ag-stats-band__count\" data-ag-count=\"10\" data-ag-count-dec=\"0\" data-ag-count-group=\"0\" data-ag-count-index=\"1\">10<\/span><\/span><\/div><div class=\"ag-stats-band__stat\"><span class=\"ag-stats-band__label\">Successful projects<\/span><span class=\"ag-stats-band__value\"><span class=\"ag-stats-band__count\" data-ag-count=\"680\" data-ag-count-dec=\"0\" data-ag-count-group=\"0\" data-ag-count-index=\"2\">680<\/span>+<\/span><\/div><div class=\"ag-stats-band__stat ag-stats-band__stat--wert-display-xs\"><span class=\"ag-stats-band__label\">Inway Systems &amp; Objektkultur<\/span><span class=\"ag-stats-band__value\">Microsoft Solutions Partner<\/span><\/div><\/div>\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-e05c886 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"e05c886\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e05c886\" data-e-type=\"e-flexbox\" data-id=\"e05c886\">\n    \t\t<div class=\"elementor-element elementor-element-8da1675 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_faq\" data-id=\"8da1675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-faq\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-faq__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-faq__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">FAQ<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Frequently asked questions<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t\t<div class=\"ag-faq__body\"><div class=\"ag-accordion ag-accordion--light ag-accordion--m ag-accordion--antwort-m\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\" open><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Do we even need a new ERP?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Not in every case. If your current system still carries the daily workflows, a clean connection to shop and finance is often enough instead of replacing everything at once. A new ERP pays off when the old one slows growth, no longer keeps up with new channels, or you have to keep a spreadsheet alongside at every turn. In the initial consultation we look at which route makes more sense in your case.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Business Central or Finance &amp; Supply Chain Management \u2013 which suits us?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>For most smaller and mid-sized retailers, Business Central is the right choice. As a rough guide, it fits well as long as you stay below roughly 20 licenses and do not have deeply nested international structures. As soon as several companies and countries come together, Finance &amp; Supply Chain Management plays to its strengths, for example in international reporting and in processes spanning several entities. What fits in the end we decide from your processes and not by a fixed formula.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">What does an ERP for retail cost?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>That depends on a few things, above all the number of users and how many channels and interfaces come with it. For smaller and mid-sized retailers, Business Central sits well below the larger solution. International groups with Finance &amp; Supply Chain Management operate in a different range. You will get a reliable figure fastest if we briefly go through your starting position in an initial consultation.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How do I connect my online shop to the ERP?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Through a firm connection between shop and ERP, usually with a ready-made connector or via the open interfaces. Whether Shopify, Shopware or a marketplace such as Amazon and OTTO, what is exchanged is products, prices, stock and orders, so that both sides always have the same status. The shop stays your shop window while the ERP manages stock and finance in the background. Anyone who wants to bundle everything even more tightly in the Microsoft world can use Dynamics 365 Commerce instead of an external shop.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How does omnichannel work in retail?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>The core is simpler than the word sounds. There is one leading system holding stock and customer data, and all channels access it. Whether someone buys in the store, orders in the shop or goes through a marketplace, behind it is always the same stock and the same customer history. What matters most is that no second inventory system runs alongside in the shadows.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How do I get real-time stock?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>By giving one system authority over stock and having all the others draw on it. As soon as shop, checkout and warehouse are connected live to the ERP, every sale and every return immediately changes the same figure. That way you and your customers see the stock that is really there, and not last night's.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-8da1675\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Which retail processes are already suitable for AI agents today?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Today above all customer service, monitoring stock and demand, supplier communication and preparation work in sales. An agent can, for example, capture incoming orders, let the routine cases run through on their own and speak up as soon as something stands out. Where your greatest leverage lies depends on how your systems are set up and how good your data is.<\/p><\/div><\/details><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-680852c e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"680852c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"680852c\" data-e-type=\"e-flexbox\" data-id=\"680852c\">\n    \t\t<div class=\"elementor-element elementor-element-0fbed03 ag-breite--standard ag-form-panel--karte-kompakt ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_form_panel\" data-id=\"0fbed03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_form_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-form-panel ag-form-panel--gradient e-no-lazyload\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-form-panel__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-form-panel__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Contact<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Retail works as a whole. Do your systems?<\/h2><\/div><\/div>\t\t\t\t<div class=\"ag-form-panel__form-section\">\n\t\t\t\t\t<div class=\"ag-form-panel__details\">\n\t\t\t\t\t\t<div class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m ag-form-panel__details-text\"><div class=\"ag-text-block__body\"><p>Very few retail companies start on a greenfield. Usually there is an ERP, a shop, various marketplaces and many processes that have grown over the years. Here it makes sense to look first at what already works well and where the biggest bottleneck is today. From that, the next step usually becomes clear very quickly.<\/p><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ag-form-panel__karte\"><div class=\"ag-form-panel__karte-kopf\"><p class=\"ag-form-panel__karte-titel\">Get in touch<\/p><p class=\"ag-form-panel__karte-copy\">We will get back to you within one business day.<\/p><\/div>\t\t<div class=\"ag-cd-form ag-cd-form--kompakt ag-form-panel__formular\" data-ag-form-quelle=\"clickdimensions\" data-ag-cd-loc=\"https:\/\/analytics-eu.clickdimensions.com\/inwayde-ap3mr\/pages\/\" data-ag-cd-cdn=\"https:\/\/cdn-eu.clickdimensions.com\/web\/newformeditor\/\">\n\t\t\t\t\t\t\t<div pageID=\"8ozquab4efg43aanorh76g\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-cd-form__lader\" aria-hidden=\"true\"><svg class=\"ag-logo-mark ag-cd-form__lader-mark\" viewBox=\"0 0 125 133\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"ag-logo-mark__wheel\"><path d=\"M28.8241 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fill=\"currentColor\"\/><\/g><\/svg><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Connect merchandise management, online shop and customer service on one platform \u2014 from the warehouse to checkout.<\/p>\n","protected":false},"author":1,"featured_media":2034,"parent":1557,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"tags":[62],"class_list":["post-2329","page","type-page","status-publish","has-post-thumbnail","hentry","tag-industries"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT and AI Solutions for Retail | agenic<\/title>\n<meta name=\"description\" content=\"Simple for customers, ever more complex for you: 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