{"id":2372,"date":"2026-09-08T15:55:56","date_gmt":"2026-09-08T13:55:56","guid":{"rendered":"https:\/\/agenic.com\/ki-agenten-fuer-vertrieb-und-service\/"},"modified":"2026-09-30T04:20:16","modified_gmt":"2026-09-30T02:20:16","slug":"ai-agents-sales-service","status":"publish","type":"page","link":"https:\/\/agenic.com\/en\/ai-automations\/ai-agents-sales-service\/","title":{"rendered":"AI agents for sales and service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2372\" class=\"elementor elementor-2372 elementor-1989\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-879d804 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"879d804\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"879d804\" data-e-type=\"e-flexbox\" data-id=\"879d804\">\n    \t\t<div class=\"elementor-element elementor-element-e6b48c1 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_hero\" data-id=\"e6b48c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"ag-hero ag-hero--media-fact ag-hero--media ag-hero--medium-flywheel\" data-ag-anim=\"intro\">\n                        <div class=\"ag-hero__inner ag-hero__inner--media-fact ag-hero__inner--aufteilung-6-6\">\n                <div class=\"ag-hero__content\">\n                    <nav class=\"ag-hero__breadcrumb\" aria-label=\"Brotkrumen-Navigation\"><a class=\"ag-hero__breadcrumb-link\" href=\"\/en\/ai-automations\/\">AI automation<\/a><span class=\"ag-hero__breadcrumb-trenner\" aria-hidden=\"true\">\/<\/span><span class=\"ag-hero__breadcrumb-aktuell\" aria-current=\"page\">AI agents for sales and service<\/span><\/nav>                    <h1 class=\"ag-hero__headline\"><span class=\"ag-hero__zeile\"><span class=\"ag-hero__zeile-text\">AI\u00a0agents for\u00a0sales and\u00a0service<\/span><\/span><\/h1>\n                                            <div class=\"ag-hero__copy\"><p><strong>Prospects expect fast answers. Customers expect you to already know their situation.<\/strong><\/p>\n<p>Nobody likes telling their story twice. Yet information sits in emails, knowledge stays inside single teams and important connections get lost between marketing, sales and service.<\/p><\/div>\n                                                                <div class=\"ag-hero__actions\">\n                            <a class=\"ag-button ag-button--gradient ag-button--m\" href=\"#kontakt\"><span class=\"ag-button__label\">Free agent consulting<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                        <\/div>\n                                                        <\/div>\n                <div class=\"ag-hero__media\">\n                            <div class=\"ag-media-fact ag-media-fact--flywheel ag-media-fact--karten-1 ag-media-fact--mittig\">\n                            <span class=\"ag-media-fact__flywheel\" aria-hidden=\"true\" data-ag-fw-scroll data-ag-anim=\"reveal\"><svg class=\"ag-media-fact__fw-svg\" viewBox=\"0 0 513 520\" fill=\"none\" focusable=\"false\"><defs>\n<linearGradient id=\"paint0_linear_505_1615-agfw1\" x1=\"14.1013\" y1=\"259.919\" x2=\"501.298\" y2=\"259.919\" gradientUnits=\"userSpaceOnUse\">\n<stop stop-color=\"#5EB231\"\/>\n<stop offset=\"0.31\" stop-color=\"#49B889\"\/>\n<stop offset=\"0.55\" stop-color=\"#3BBDCA\"\/>\n<stop offset=\"0.62\" stop-color=\"#39B9C5\"\/>\n<stop offset=\"0.69\" stop-color=\"#34AEB8\"\/>\n<stop offset=\"0.77\" stop-color=\"#2B9BA2\"\/>\n<stop offset=\"0.85\" stop-color=\"#1F8183\"\/>\n<stop offset=\"0.93\" stop-color=\"#10605C\"\/>\n<stop offset=\"1\" stop-color=\"#003D33\"\/>\n<\/linearGradient>\n<linearGradient id=\"paint1_linear_505_1615-agfw1\" x1=\"25.1035\" y1=\"257.978\" x2=\"512.296\" y2=\"257.978\" gradientUnits=\"userSpaceOnUse\">\n<stop stop-color=\"#5EB231\"\/>\n<stop offset=\"0.31\" stop-color=\"#49B889\"\/>\n<stop offset=\"0.55\" stop-color=\"#3BBDCA\"\/>\n<stop offset=\"0.62\" stop-color=\"#39B9C5\"\/>\n<stop offset=\"0.69\" stop-color=\"#34AEB8\"\/>\n<stop offset=\"0.77\" stop-color=\"#2B9BA2\"\/>\n<stop offset=\"0.85\" stop-color=\"#1F8183\"\/>\n<stop offset=\"0.93\" stop-color=\"#10605C\"\/>\n<stop offset=\"1\" stop-color=\"#003D33\"\/>\n<\/linearGradient>\n<linearGradient id=\"paint2_linear_505_1615-agfw1\" x1=\"0.0991271\" y1=\"261.897\" x2=\"487.296\" y2=\"261.897\" gradientUnits=\"userSpaceOnUse\">\n<stop stop-color=\"#5EB231\"\/>\n<stop offset=\"0.31\" stop-color=\"#49B889\"\/>\n<stop offset=\"0.55\" stop-color=\"#3BBDCA\"\/>\n<stop offset=\"0.62\" stop-color=\"#39B9C5\"\/>\n<stop offset=\"0.69\" stop-color=\"#34AEB8\"\/>\n<stop offset=\"0.77\" stop-color=\"#2B9BA2\"\/>\n<stop offset=\"0.85\" stop-color=\"#1F8183\"\/>\n<stop offset=\"0.93\" stop-color=\"#10605C\"\/>\n<stop offset=\"1\" stop-color=\"#003D33\"\/>\n<\/linearGradient>\n<\/defs><g 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   <div class=\"ag-media-fact__chip ag-media-fact__chip--1 ag-media-fact__chip--mitte\">\n                            <div class=\"ag-float-fact-card ag-float-fact-card--text ag-float-fact-card--l\" data-ag-anim=\"none\">\n            <div class=\"ag-float-fact-card__stat\"><span class=\"ag-float-fact-card__wert ag-float-fact-card__wert--s\">AI\u00a0agents keep the\u00a0context.<\/span><\/div>        <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div>\n            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a548583 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tabs_bar_pill\" data-id=\"a548583\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tabs_bar_pill.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill ag-tabs-bar-pill--light ag-tabs-bar-pill--m ag-tabs-bar-pill--verteilt ag-tabs-bar-pill--balken ag-tabs-bar-pill--ecken-weich ag-tabs-bar-pill--nummeriert\"\n\t\t\tdata-ag-anim=\"reveal\" data-ag-stil=\"e\" data-ag-mitlaufen=\"1\" data-ag-autofill=\"1\" data-ag-autofill-quelle=\"sektionen\" data-ag-autofill-beschriftung=\"nur-eyebrow\" data-ag-hero-aus=\"1\" data-ag-ausschluss=\"kontakt\">\n\t\t\t<nav class=\"ag-tabs-bar-pill__leiste\" aria-label=\"Inhalt dieser Seite\" id=\"ag-tabs-bar-pill-leiste-a548583\">\n\t\t\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr\">\n\t\t\t\t\t<button type=\"button\" class=\"ag-tabs-bar-pill__mehr-knopf\"\n\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"ag-tabs-bar-pill-leiste-a548583-mehr\">\n\t\t\t\t\t\t<span class=\"ag-tabs-bar-pill__mehr-text\">Mehr<\/span>\n\t\t\t\t\t\t<svg class=\"ag-tabs-bar-pill__mehr-chevron\" aria-hidden=\"true\" viewBox=\"0 0 16 16\" width=\"16\" height=\"16\">\n\t\t\t\t\t\t\t<path d=\"M6 4l4 4-4 4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr-liste\" id=\"ag-tabs-bar-pill-leiste-a548583-mehr\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<span class=\"ag-tabs-bar-pill__indikator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7be65aa e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"7be65aa\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7be65aa\" id=\"einsatzfelder\" data-e-type=\"e-flexbox\" data-id=\"7be65aa\">\n    \t\t<div class=\"elementor-element elementor-element-ff50137 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"ff50137\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Added value<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Where AI agents support along the customer journey<\/h2><p class=\"ag-titlekombinationen__strapline\">From first contact through qualification and the quote to later service, one thing counts above all: information has to be with the right person at the right time. AI agents support exactly these transitions. They prepare the next step and create the basis for an inquiry to be met with a fitting response as quickly as possible.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-981e594 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_accordion_text_panel\" data-id=\"981e594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_accordion_text_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel ag-accordion-text-panel--text-m\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__inner\">\n\t\t\t\t<div class=\"ag-accordion-text-panel__liste\"><div class=\"ag-accordion ag-accordion--light ag-accordion--l ag-accordion--antwort-m ag-accordion--chevron-quer\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-atp-981e594\" open><summary class=\"ag-accordion__frage\" id=\"ag-atp-981e594-frage-1\"><h3 class=\"ag-accordion__frage-text\">Responding to customer inquiries while the interest is there<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-981e594\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-981e594-frage-2\"><h3 class=\"ag-accordion__frage-text\">Recognizing and qualifying leads faster<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-981e594\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-981e594-frage-3\"><h3 class=\"ag-accordion__frage-text\">The next step follows directly after the conversation<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-981e594\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-981e594-frage-4\"><h3 class=\"ag-accordion__frage-text\">Solving service cases faster without making the customer start over<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><\/div><\/div>\n\t\t\t\t<div class=\"ag-accordion-text-panel__text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-981e594-frage-1\">\n\t\t\t\t\t\t\t<p>A prospect fills in the contact form. By the time someone finds the time to classify the request and look up the history, the initial curiosity has already faded.<\/p><p>An AI agent reads the inquiry the moment it arrives. It recognizes what it is about, pulls the matching context from the CRM and has a draft reply ready. If the inquiry comes in by phone, a voice solution takes the call and records the key points.<\/p><p><strong>Your customer does not have to wait, the team gets back sooner and enters the conversation with the full picture.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-981e594-frage-2\">\n\t\t\t\t\t\t\t<p>After a campaign or an event, many contacts land in the system at the same time. Some of them carry real potential, others are not that far yet. Without pre-sorting, the hot lead cools off while sales is still researching.<\/p><p>An agent checks incoming leads, adds missing information and prepares their classification. Sales teams see faster which contacts appear particularly relevant and which can be developed further first.<\/p><p><strong>Your team spends its time on the conversations that feed the pipeline.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-981e594-frage-3\">\n\t\t\t\t\t\t\t<p>A good conversation easily fizzles out if too much time passes afterwards. The quote waits for a quiet moment, the call note only lands in the CRM days later and following up gets lost in day-to-day business.<\/p><p>From CRM data and notes, agents can create a draft quote for your team to review and approve. Field staff dictate the visit report right after the appointment and the agent transfers it into the right CRM fields. When a follow-up is due, it reminds you in time or drafts the right message.<\/p><p><strong>The next step is prepared while the conversation is still fresh.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-981e594-frage-4\">\n\t\t\t\t\t\t\t<p>In service, every minute until the first answer counts. At the same time, many concerns are similar from week to week. The solution is often already in a knowledge base or an earlier case. Finding it takes time, and the customer has to wait.<\/p><p>An agent recognizes the concern behind the inquiry, gathers the right information and suggests an answer. It solves simple cases within your guidelines and passes more complex ones on to the right person with the existing context. On the phone, too, a voice AI can take standard concerns before the customer ends up in an endless queue.<\/p><p><strong>Your service team gains time for the cases where experience and personal contact really count.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<figure class=\"ag-accordion-text-panel__ruhe\"><img loading=\"lazy\" width=\"800\" height=\"598\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse-1024x765.png\" class=\"attachment-large size-large\" alt=\"KI-Agenten f\u00fcr Vertrieb und Service - Messest\u00e4nde\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse-1024x765.png 1024w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse-300x224.png 300w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse-768x573.png 768w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse.png 1200w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ag-accordion-text-panel__fuss\" aria-hidden=\"true\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-b3be7b9 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"b3be7b9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b3be7b9\" id=\"customer-journey\" data-e-type=\"e-flexbox\" data-id=\"b3be7b9\">\n    \t\t<div class=\"elementor-element elementor-element-1c289ba ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"1c289ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Agentic customer journey<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">From first contact to service: a customer journey that keeps the context<\/h2><p class=\"ag-titlekombinationen__strapline\">A customer does not distinguish between your systems and departments. To them it is one relationship with one company. It should feel that way when they move from marketing to sales and later to service.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0971ff7 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"0971ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-panel-24\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">The customer should not have to tell their story twice<\/h3><p class=\"ag-titlekombinationen__strapline\">The trickiest points are where a contact moves from one team to the next. Marketing brings the lead, sales holds the conversations and after the close service takes over. Knowledge can be lost at every handover if the context does not travel with it. An end-to-end customer journey holds this thread together. Information from previous contacts, conversations and cases is available where the next step happens. Every interaction then builds intelligently on the previous one \u2013 no matter which channel it took place on. An end-to-end sequence can look like this:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a14cd2 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_step_list\" data-id=\"1a14cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_step_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ol class=\"ag-step-list ag-step-list--gr-m ag-step-list--eng\" data-ag-anim=\"reveal\"><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:0\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">01<\/span><p class=\"ag-step-list__copy\">An inquiry comes in through the website and is picked up right away.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:1\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">02<\/span><p class=\"ag-step-list__copy\">The agent recognizes the concern and qualifies the contact.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:2\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">03<\/span><p class=\"ag-step-list__copy\">Sales takes over a lead that is already prepared.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:3\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">04<\/span><p class=\"ag-step-list__copy\">The conversation becomes a quote, without information having to be gathered again.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:4\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">05<\/span><p class=\"ag-step-list__copy\">After the close, service also knows the relevant history.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:5\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">06<\/span><p class=\"ag-step-list__copy\">Where advice, negotiation or an important decision is called for, a person takes over.<\/p><\/div><\/li><\/ol>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d919315 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_statement_band\" data-id=\"d919315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_statement_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <section class=\"ag-statement-band\" data-ag-anim=\"reveal\">\n                        <div class=\"ag-statement-band__inner\">\n                                <h3 class=\"ag-statement-band__statement\">The relationship with the customer stays yours. The agent clears the path to it.<\/h3>\n                                    <div class=\"ag-statement-band__logo\" aria-hidden=\"true\"><svg class=\"ag-logo-mark\" viewBox=\"0 0 125 133\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"ag-logo-mark__wheel\"><path d=\"M28.8241 55.8769L29.0816 55.7911L25.82 44.2466L25.5195 44.3753C16.2496 47.9803 8.69628 54.8898 4.23298 63.8164C-0.273234 72.8289 -1.21737 83.0859 1.57219 92.6991L1.65804 92.9995L12.8162 89.7808L13.1167 89.695L13.0308 89.3946C9.12546 75.8759 15.9492 61.499 28.8241 55.8769Z\" fill=\"currentColor\"\/><path d=\"M17.2367 35.2345L17.4512 35.0199C27.1932 24.8917 43.0723 23.5612 54.4022 31.9299L54.6168 32.1016L62.9854 23.5183L62.7279 23.3038C55.003 17.0809 45.261 13.9909 35.2615 14.5917C25.2191 15.1926 15.8633 19.5271 8.91088 26.7371L8.69629 26.9516L17.065 35.0199L17.2796 35.2345H17.2367Z\" fill=\"currentColor\"\/><path d=\"M87.8767 42.1009V42.3584L99.4641 45.3196V44.9763C101.009 35.1485 98.8204 25.149 93.3271 16.8232C87.7909 8.45451 79.3793 2.48914 69.6373 0.0858265L69.3369 0L66.4614 11.5445L66.7619 11.6303C80.4093 15.0207 89.4646 28.1102 87.8767 42.058V42.1009Z\" fill=\"currentColor\"\/><path d=\"M107.403 96.8621L107.189 97.0766C97.4465 107.205 81.5675 108.535 70.2376 100.167L70.023 99.995L61.6543 108.578L61.9118 108.793C69.0788 114.544 77.9625 117.591 86.975 117.591C90.6229 117.591 94.2707 117.076 97.8328 116.089C104.614 114.157 110.794 110.467 115.729 105.359L115.944 105.145L107.575 97.0766L107.36 96.8621H107.403Z\" fill=\"currentColor\"\/><path d=\"M123.069 39.3971L122.984 39.0967L111.825 42.3154L111.525 42.4012L111.611 42.7017C115.516 56.2203 108.692 70.5973 95.8175 76.2193L95.5601 76.3051L98.8217 87.8496L99.1221 87.7209C108.392 84.1159 115.945 77.2064 120.409 68.2798C124.915 59.2674 125.859 49.0104 123.069 39.3971Z\" fill=\"currentColor\"\/><path d=\"M40.5825 107.634C37.3637 102.27 36.0333 96.1757 36.7629 89.9529V89.6954L25.1755 86.7341V87.0775C23.6734 96.4332 25.4759 105.66 30.3684 113.771C35.9046 122.913 44.6166 129.393 55.0023 131.968L55.3028 132.054L58.1782 120.509L57.8777 120.423C50.582 118.621 44.4449 114.072 40.5825 107.634Z\" fill=\"currentColor\"\/><\/g><\/svg><\/div>\n                                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d8cad8e e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"d8cad8e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d8cad8e\" id=\"zusammenspiel\" data-e-type=\"e-flexbox\" data-id=\"d8cad8e\">\n    \t\t<div class=\"elementor-element elementor-element-26a848d ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"26a848d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Technologies<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">When CRM, automation and AI work together in customer contact<\/h2><p class=\"ag-titlekombinationen__strapline\">Fast customer contact does not come from one agent alone. CRM, automation, AI agents and conversational AI take on different jobs. At first glance the customer notices little of this interplay \u2013 except that they get the right answer faster. And that is what counts.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37efd8d ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"37efd8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-address-book\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">CRM creates a shared data basis<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Microsoft Dynamics 365 Customer Engagement keeps contacts, opportunities and the customer history together in one place. This shared data basis ensures that sales and service work from the same status and that agents can work with reliable context.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-cogs\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Automation keeps routines running<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Many steps in the customer process run perfectly well without AI. Appointment confirmations, status changes or fixed routing can be handled reliably through workflows and Power Automate. The expected then runs automatically and your team can concentrate on the situations that need personal attention.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-robot\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">AI agents understand context and prepare steps<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>As soon as an inquiry has to be interpreted, knowledge from several sources brought together or the right response prepared, AI agents play to their strengths. They understand the concern behind an inquiry and prepare answers and next steps with the customer context at hand.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--gradient ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/unternehmen\/dynamics365-mit-parloa-ki\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Conversational AI makes customer service reachable by voice too<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Many contacts still start with a phone call. Conversational AI solutions for telephony can take standard concerns, capture information and hand more complex cases to the service team with the context attached.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-dunkel\"><a class=\"ag-button ag-button--text ag-button--m ag-button--inverse ag-card__aktion\" href=\"https:\/\/objektkultur.de\/unternehmen\/dynamics365-mit-parloa-ki\/\" target=\"_blank\"><span class=\"ag-button__label\">More about conversational AI with Parloa<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                <div class=\"ag-card-grid__note\"><p class=\"ag-card-grid__note-copy\">Whatever channel a customer comes through: they meet a company that knows their story.<\/p><\/div>            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f3d3b3f e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"f3d3b3f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f3d3b3f\" id=\"microsoft-agenten\" data-e-type=\"e-flexbox\" data-id=\"f3d3b3f\">\n    \t\t<div class=\"elementor-element elementor-element-d15e23c ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"d15e23c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Microsoft agents<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Which Microsoft agents already support sales and service today<\/h2><p class=\"ag-titlekombinationen__strapline\">Microsoft Dynamics 365 already provides several agents for sales and service. They start at different points of the customer journey \u2013 from qualifying a new lead to handling existing service cases.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67fd44d ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"67fd44d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Dynamics 365 Sales \u00b7 generally available<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Sales Qualification Agent for lead qualification<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul>\n<li>researches and enriches incoming leads,<\/li>\n<li>scores them by fit and buying interest,<\/li>\n<li>hands promising contacts to sales.<\/li>\n<\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Dynamics 365 Customer Service \u00b7 production-ready preview<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Customer Intent Agent for recognizing concerns<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul>\n<li>recognizes recurring concerns from conversations,<\/li>\n<li>builds a library of recurring intents from them,<\/li>\n<li>supports self-service and the right routing.<\/li>\n<\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Dynamics 365 Customer Service \u00b7 production-ready preview<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Customer Knowledge Management Agent for the knowledge base<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul>\n<li>evaluates cases and conversation histories,<\/li>\n<li>keeps knowledge articles up to date automatically,<\/li>\n<li>makes the right knowledge available in the service case.<\/li>\n<\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Dynamics 365 Customer Service \u00b7 production-ready preview<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Case Management Agent for case handling<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><ul>\n<li>creates and enriches service cases,<\/li>\n<li>takes on updates and follow-ups,<\/li>\n<li>solves simple cases within the defined scope.<\/li>\n<\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebbd5df ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"ebbd5df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">An agent can qualify inquiries, provide information or prepare service cases.<\/h3>\n                                    <div class=\"ag-cta-band__copy\"><p>It becomes truly valuable, though, only when it accompanies a customer's path through your company in a meaningful way. We make sure that sales, marketing and service draw on the same context and that customers do not have to start from scratch with every contact.<\/p><\/div>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange agent consulting<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6152930 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"6152930\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6152930\" id=\"praxis\" data-e-type=\"e-flexbox\" data-id=\"6152930\">\n    \t\t<div class=\"elementor-element elementor-element-f58a4ec ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"f58a4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">AI projects<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">AI projects from practice<\/h2><p class=\"ag-titlekombinationen__strapline\">A lot of time is lost between inquiry and answer in sales and service. The following applications show where AI closes that gap.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bffe70 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"0bffe70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/ArbeitenImBuero-e1790600493489.jpg\"\n                     alt=\"ArbeitenImB\u00fcro\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Assessing tenders faster<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Extensive tender documents cost sales a lot of time before it is even clear whether taking part is worthwhile. An AI application creates a consistent profile straight from the documents in SharePoint, with references to the original sources. The initial assessment takes a fraction of the time it used to, and the sales team decides earlier what to focus on.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <span class=\"ag-ai-badge-rahmen ag-card__media-rahmen\"><img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/CRM-Header.png\"\n                     alt=\"CRM-Header\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/span>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Routing inquiries automatically<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>In service, the speed of the first response often decides. An AI categorizes incoming emails, assigns them to the right places and triggers matching follow-up actions. Inquiries land where they belong and nobody has to sort the mailbox by hand.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-67298b9 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"67298b9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"67298b9\" id=\"standard-individuell\" data-e-type=\"e-flexbox\" data-id=\"67298b9\">\n    \t\t<div class=\"elementor-element elementor-element-077aa68 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"077aa68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--light ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Standard or custom<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">How much standard fits your customer journey?<\/h2><p class=\"ag-titlekombinationen__strapline\">Every customer journey is a little different. Some companies already work with clear processes and a central data basis. Others have to bring information together across several systems, teams and channels. That determines whether an existing agent is enough or a custom solution creates more value. The best entry point is the place where your customers wait longest for a response today.<\/p><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AILinieSingle-1.png\"\n                     alt=\"KI Agenten Vertrieb - Service - Linie\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Standard agents<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p><strong>For typical sales and service processes<\/strong><\/p><p>For qualifying incoming leads or recurring service inquiries, existing agents can already cover a lot. If the processes are clearly mapped in Dynamics 365 Sales or Customer Service, you can start with comparatively little lead time.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AILinieMultiple.png\"\n                     alt=\"KI Agenten Vertrieb Service\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Custom agents<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p><strong>When your customer process works differently<\/strong><\/p><p>Your own sales workflows, special service processes, knowledge bases or customer portals bring different requirements. Then we develop agents that connect these systems and workflows instead of adapting the customer process to what a ready-made tool can do.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                <div class=\"ag-card-grid__note\"><p class=\"ag-card-grid__note-eyebrow\">The best entry point is where your customers wait the longest<\/p><p class=\"ag-card-grid__note-copy\">Once that point is clear, it usually becomes apparent quickly whether an existing agent is enough or a custom solution makes more sense. How the two approaches differ in principle is explained on our page \u201cWhat are AI agents?\u201d.<\/p><\/div>            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5a2ba9f e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt e-5a2ba9f-c859ef0 \" data-id=\"5a2ba9f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5a2ba9f\" id=\"rahmen\" data-e-type=\"e-flexbox\" data-id=\"5a2ba9f\">\n    \t\t<div class=\"elementor-element elementor-element-0331b21 ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"0331b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Scope &amp; control<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">You define what a customer agent may decide<\/h2><p class=\"ag-titlekombinationen__strapline\">An agent that prepares information internally is one thing. An agent that communicates with customers in your company&#039;s name carries a different responsibility. That is why, before it goes live, you define which information it may use, which statements it may make itself and when a person takes over.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e175241 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"e175241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--4\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-user-lock\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Customer data<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Which information may an agent use and which stays out? A role and permission concept governs access to sensitive customer data.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-comments-alt\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Communication<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Which replies may an agent prepare or send itself, and when is personal contact needed?<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-user-check\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Approvals<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>From what point does a person take over? For sensitive customer cases, negotiations and important commitments, the decision stays with your team.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-file-search\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Transparency<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>On what basis did a response come about? Actions and handovers are documented so that your team can trace what happened.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd95e1 ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"ebd95e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--dunkel\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">As much freedom as helps. As much control as customer contact demands.<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange an initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-05cf285 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"05cf285\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"05cf285\" id=\"warum-agenic\" data-e-type=\"e-flexbox\" data-id=\"05cf285\">\n    \t\t<div class=\"elementor-element elementor-element-a2d020c ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"a2d020c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--light ag-card-grid--min-hoehe-aus ag-deko__traeger ag-deko__traeger--widget\" data-ag-anim=\"inhalt\">\n            <div class=\"ag-deko__huelle ag-deko__huelle--widget ag-deko__huelle--flywheel ag-deko__huelle--rechts\" aria-hidden=\"true\"><span class=\"ag-deko__versatz\"><i class=\"ag-deko__bild\"><\/i><\/span><\/div>            <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Why agenic<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Why rethink customer operations with agenic<\/h2><p class=\"ag-titlekombinationen__strapline\">Good customer contact reaches beyond the boundary between marketing, sales and service. That is why, alongside the individual agents, we look above all at the path information and customers take through your company.<\/p><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Sales, marketing and service as one process<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>We know the workflows along the customer journey, from lead generation far into after-sales. We look first at which handovers lose speed and knowledge before we talk about the right technology.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">CRM expertise in Microsoft Dynamics 365<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Agents in customer contact need reliable customer context. Our experience with Microsoft Dynamics 365 Customer Engagement creates the data and process basis on which they can work sensibly.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Connecting AI, automation and conversational AI<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Not every customer contact needs the same technological approach. We combine classic automation, Copilot and custom agents with conversational AI for telephony wherever they fit the process.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Keeping customer context across team boundaries<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Agents have the greatest effect when information travels through the company with the customer. We connect the processes so that marketing, sales and service can draw on the same context.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-92ee89b e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"92ee89b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"92ee89b\" id=\"faq\" data-e-type=\"e-flexbox\" data-id=\"92ee89b\">\n    \t\t<div class=\"elementor-element elementor-element-ac605a5 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_faq\" data-id=\"ac605a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-faq\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-faq__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-faq__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">FAQ<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Frequently asked questions<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t\t<div class=\"ag-faq__body\"><div class=\"ag-accordion ag-accordion--light ag-accordion--m ag-accordion--antwort-m\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\" open><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Which sales and service processes are particularly suited to AI agents?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Particularly suitable are processes in which a lot of information from different sources has to be brought together. These include handling incoming customer inquiries, lead qualification, quote preparation and service cases with recurring questions. The more time is spent today on research, documentation and coordination, the greater the benefit of an AI agent usually is.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Can AI agents communicate directly with customers?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Yes. AI agents can analyze customer inquiries, prepare answers and, in certain scenarios, communicate independently. Which tasks are fully automated and when an employee is brought in is up to you. Many companies start with suggested replies and widen the scope step by step.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How do sales and customer service stay in control?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>You decide which information an agent may use, which actions happen automatically and when approval is required. Critical customer cases or strategically important decisions remain the responsibility of your employees. Every action can be documented and traced.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Do AI agents only work with Dynamics 365?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>No. Many Microsoft agents are already integrated into Dynamics 365 Sales, Customer Service and Microsoft 365. But agents can just as well access other CRM systems, knowledge bases, service portals or custom applications. What decides here is the process, not the platform.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">What is the difference between AI agents and a chatbot?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>A classic chatbot answers questions within a predefined dialogue. An AI agent goes beyond that. It can research information, understand the context of an inquiry, bring data from different systems together and carry out tasks independently.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Can AI agents help with lead qualification?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Yes. Agents can analyze incoming inquiries, add information, prioritize potential customers and prepare the next step. Your sales team then spends less time on research and more on qualified customer conversations.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How do AI agents support customer service?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Agents can categorize customer inquiries, gather information from knowledge bases, create suggested replies or route service cases automatically to the right place. Response times get shorter and service teams are relieved.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">When is a standard agent enough and when is custom development worthwhile?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Standard agents are excellent for typical sales and service processes within Dynamics 365 or Microsoft 365. Custom agents become interesting when your own sales workflows, knowledge bases, customer portals or industry-specific processes have to be included. Then agenic develops solutions that follow your processes and not the other way round.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-ac605a5\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Will AI agents replace sales or service staff?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>No. Their goal is to relieve employees of research, documentation and recurring tasks. Personal advice, negotiations, complex customer cases and strategic decisions stay with people. The collaboration between human and agent is what matters.<\/p><\/div><\/details><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-05c9ea9 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"05c9ea9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"05c9ea9\" id=\"einstieg\" data-e-type=\"e-flexbox\" data-id=\"05c9ea9\">\n    \t\t<div class=\"elementor-element elementor-element-fc3cfe4 ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"fc3cfe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h2 class=\"ag-cta-band__title\">Where is it worth starting for sales and customer service?<\/h2>\n                                    <div class=\"ag-cta-band__copy\"><p>An AI agent replaces neither sales nor customer service. Its benefit shows where time is lost today: when employees have to gather information, when inquiries sit too long, or when customers have to explain the same things several times.<\/p>\n<p>Perhaps you recognize yourself in one of the following situations:<\/p>\n<ul>\n<li>Prospects wait longer for a first answer than you would like.<\/li>\n<li>Sales, marketing and service work with different levels of information.<\/li>\n<li>Customers have to describe their concerns more than once.<\/li>\n<li>A large share of the time goes into research, documentation and following up instead of actual customer contact.<\/li>\n<\/ul>\n<p>That is where a closer look pays off. Together we examine one concrete process from your sales or service day and analyze where agents can support without replacing personal contact with the customer.<\/p><\/div>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Analyze sales and service processes<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-50ae6d2 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"50ae6d2\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"50ae6d2\" id=\"kontakt\" data-e-type=\"e-flexbox\" data-id=\"50ae6d2\">\n    \t\t<div class=\"elementor-element elementor-element-95815bb ag-breite--standard ag-form-panel--karte-kompakt ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_form_panel\" data-id=\"95815bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_form_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-form-panel ag-form-panel--gradient e-no-lazyload\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-form-panel__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-form-panel__titel\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Let\u2019s look at your sales and service processes together<\/h2><\/div><\/div>\t\t\t\t<div class=\"ag-form-panel__form-section\">\n\t\t\t\t\t<div class=\"ag-form-panel__details\">\n\t\t\t\t\t\t<div class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m ag-form-panel__details-text\"><div class=\"ag-text-block__body\"><p>Every company has different workflows, systems and priorities. In the free initial consultation we look at your starting situation and clarify which next steps make sense, both functionally and economically.<\/p><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ag-form-panel__karte\"><div class=\"ag-form-panel__karte-kopf\"><p class=\"ag-form-panel__karte-titel\">Arrange an initial consultation<\/p><p class=\"ag-form-panel__karte-copy\">We will get back to you promptly.<\/p><\/div>\t\t<div class=\"ag-cd-form ag-cd-form--kompakt ag-form-panel__formular\" data-ag-form-quelle=\"clickdimensions\" data-ag-cd-loc=\"https:\/\/analytics-eu.clickdimensions.com\/inwayde-ap3mr\/pages\/\" data-ag-cd-cdn=\"https:\/\/cdn-eu.clickdimensions.com\/web\/newformeditor\/\">\n\t\t\t\t\t\t\t<div pageID=\"8ozquab4efg43aanorh76g\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-cd-form__lader\" aria-hidden=\"true\"><svg class=\"ag-logo-mark ag-cd-form__lader-mark\" viewBox=\"0 0 125 133\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"ag-logo-mark__wheel\"><path d=\"M28.8241 55.8769L29.0816 55.7911L25.82 44.2466L25.5195 44.3753C16.2496 47.9803 8.69628 54.8898 4.23298 63.8164C-0.273234 72.8289 -1.21737 83.0859 1.57219 92.6991L1.65804 92.9995L12.8162 89.7808L13.1167 89.695L13.0308 89.3946C9.12546 75.8759 15.9492 61.499 28.8241 55.8769Z\" fill=\"currentColor\"\/><path d=\"M17.2367 35.2345L17.4512 35.0199C27.1932 24.8917 43.0723 23.5612 54.4022 31.9299L54.6168 32.1016L62.9854 23.5183L62.7279 23.3038C55.003 17.0809 45.261 13.9909 35.2615 14.5917C25.2191 15.1926 15.8633 19.5271 8.91088 26.7371L8.69629 26.9516L17.065 35.0199L17.2796 35.2345H17.2367Z\" fill=\"currentColor\"\/><path d=\"M87.8767 42.1009V42.3584L99.4641 45.3196V44.9763C101.009 35.1485 98.8204 25.149 93.3271 16.8232C87.7909 8.45451 79.3793 2.48914 69.6373 0.0858265L69.3369 0L66.4614 11.5445L66.7619 11.6303C80.4093 15.0207 89.4646 28.1102 87.8767 42.058V42.1009Z\" fill=\"currentColor\"\/><path d=\"M107.403 96.8621L107.189 97.0766C97.4465 107.205 81.5675 108.535 70.2376 100.167L70.023 99.995L61.6543 108.578L61.9118 108.793C69.0788 114.544 77.9625 117.591 86.975 117.591C90.6229 117.591 94.2707 117.076 97.8328 116.089C104.614 114.157 110.794 110.467 115.729 105.359L115.944 105.145L107.575 97.0766L107.36 96.8621H107.403Z\" fill=\"currentColor\"\/><path d=\"M123.069 39.3971L122.984 39.0967L111.825 42.3154L111.525 42.4012L111.611 42.7017C115.516 56.2203 108.692 70.5973 95.8175 76.2193L95.5601 76.3051L98.8217 87.8496L99.1221 87.7209C108.392 84.1159 115.945 77.2064 120.409 68.2798C124.915 59.2674 125.859 49.0104 123.069 39.3971Z\" fill=\"currentColor\"\/><path d=\"M40.5825 107.634C37.3637 102.27 36.0333 96.1757 36.7629 89.9529V89.6954L25.1755 86.7341V87.0775C23.6734 96.4332 25.4759 105.66 30.3684 113.771C35.9046 122.913 44.6166 129.393 55.0023 131.968L55.3028 132.054L58.1782 120.509L57.8777 120.423C50.582 118.621 44.4449 114.072 40.5825 107.634Z\" fill=\"currentColor\"\/><\/g><\/svg><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Faster answers, customers whose situation is known: where AI agents take the load off along the customer journey \u2014 from first contact to service.<\/p>\n","protected":false},"author":1,"featured_media":4045,"parent":2388,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"tags":[],"class_list":["post-2372","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - 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