{"id":3106,"date":"2026-09-17T17:49:10","date_gmt":"2026-09-17T15:49:10","guid":{"rendered":"https:\/\/agenic.com\/industries\/energie-verwaltung\/"},"modified":"2026-09-30T04:24:13","modified_gmt":"2026-09-30T02:24:13","slug":"energy-public-sector","status":"publish","type":"page","link":"https:\/\/agenic.com\/en\/industries\/energy-public-sector\/","title":{"rendered":"Energy &#038; Public Sector"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3106\" class=\"elementor elementor-3106 elementor-2751\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39f7860 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"39f7860\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"39f7860\" id=\"ag-hero-energie-verwaltung\" data-e-type=\"e-flexbox\" data-id=\"39f7860\" data-ag-nav-label=\"Hero\">\n    \t\t<div class=\"elementor-element elementor-element-668e4e6 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_hero\" data-id=\"668e4e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"ag-hero ag-hero--media-fact ag-hero--media ag-hero--medium-bild\" data-ag-anim=\"intro\">\n                        <div class=\"ag-hero__inner ag-hero__inner--media-fact ag-hero__inner--aufteilung-6-6\">\n                <div class=\"ag-hero__content\">\n                    <nav class=\"ag-hero__breadcrumb\" aria-label=\"Brotkrumen-Navigation\"><a class=\"ag-hero__breadcrumb-link\" href=\"\/en\/industries\/\">Industries<\/a><span class=\"ag-hero__breadcrumb-trenner\" aria-hidden=\"true\">\/<\/span><span class=\"ag-hero__breadcrumb-aktuell\" aria-current=\"page\">Energy &amp; Public Sector<\/span><\/nav>                    <h1 class=\"ag-hero__headline\"><span class=\"ag-hero__zeile\"><span class=\"ag-hero__zeile-text\">Software &amp;\u00a0AI\u00a0for\u00a0municipal utilities, grid operators and\u00a0public administration<\/span><\/span><\/h1>\n                                            <div class=\"ag-hero__copy\"><p>You ensure security of supply. Time for your processes to run just as reliably.<\/p><p>Energy suppliers, municipal utilities and public administrations face the challenge of managing increasingly complex processes efficiently, securely and with a strong service focus. Historically grown system landscapes, media breaks and manual workflows often slow down digitalization. We help you connect processes, integrate specialist procedures and systems seamlessly and create end-to-end digital workflows. <\/p><\/div>\n                                                                <div class=\"ag-hero__actions\">\n                            <a class=\"ag-button ag-button--gradient ag-button--m ag-button--kontrast\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange a free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><a class=\"ag-button ag-button--outline ag-button--m\" href=\"\/en\/references\/\" target=\"_blank\"><span class=\"ag-button__label\">View references<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                        <\/div>\n                                                        <\/div>\n                <div class=\"ag-hero__media\">\n                            <div class=\"ag-media-fact ag-media-fact--bild ag-media-fact--karten-1 ag-media-fact--bildflaeche\">\n                                                <div class=\"ag-media-fact__bildflaeche\" aria-hidden=\"true\"><\/div>\n                                <div class=\"ag-media-fact__bild\" style=\"--ag-media-fact-media-fit:cover;--ag-media-fact-media-position:left top;\">\n                    <img fetchpriority=\"high\" width=\"800\" height=\"993\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Header-Energieversorger-Stadtwerke-825x1024.png\" class=\"attachment-large size-large\" alt=\"Stadtwerke-Energieversorger\" decoding=\"async\" loading=\"eager\" sizes=\"(min-width: 1248px) 568px, (min-width: 768px) 50vw, 100vw\" fetchpriority=\"high\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Header-Energieversorger-Stadtwerke-825x1024.png 825w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Header-Energieversorger-Stadtwerke-242x300.png 242w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Header-Energieversorger-Stadtwerke-768x953.png 768w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Header-Energieversorger-Stadtwerke.png 928w\" \/>                                    <\/div>\n                                        <div class=\"ag-media-fact__chip ag-media-fact__chip--1 ag-media-fact__chip--unten-links\">\n                            <div class=\"ag-float-fact-card ag-float-fact-card--zahl ag-float-fact-card--m\" data-ag-anim=\"none\">\n            <div class=\"ag-float-fact-card__stat\"><span class=\"ag-float-fact-card__label\">Years of\u00a0experience in\u00a0the\u00a0energy sector and\u00a0public\u00a0services<\/span><span class=\"ag-float-fact-card__wert ag-float-fact-card__wert--m\">20+<\/span><\/div>        <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div>\n            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-345fb71 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"345fb71\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"345fb71\" id=\"themen-menue\" data-e-type=\"e-flexbox\" data-id=\"345fb71\">\n    \t\t<div class=\"elementor-element elementor-element-040162e ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tabs_bar_pill\" data-id=\"040162e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tabs_bar_pill.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill ag-tabs-bar-pill--light ag-tabs-bar-pill--m ag-tabs-bar-pill--verteilt ag-tabs-bar-pill--balken ag-tabs-bar-pill--ecken-weich ag-tabs-bar-pill--nummeriert\"\n\t\t\tdata-ag-anim=\"reveal\" data-ag-stil=\"e\" data-ag-mitlaufen=\"1\" data-ag-autofill=\"1\" data-ag-autofill-quelle=\"sektionen\" data-ag-autofill-beschriftung=\"nur-eyebrow\" data-ag-hero-aus=\"1\" data-ag-ausschluss=\"kontakt\">\n\t\t\t<nav class=\"ag-tabs-bar-pill__leiste\" aria-label=\"Inhalt dieser Seite\" id=\"ag-tabs-bar-pill-leiste-040162e\">\n\t\t\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr\">\n\t\t\t\t\t<button type=\"button\" class=\"ag-tabs-bar-pill__mehr-knopf\"\n\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"ag-tabs-bar-pill-leiste-040162e-mehr\">\n\t\t\t\t\t\t<span class=\"ag-tabs-bar-pill__mehr-text\">Mehr<\/span>\n\t\t\t\t\t\t<svg class=\"ag-tabs-bar-pill__mehr-chevron\" aria-hidden=\"true\" viewBox=\"0 0 16 16\" width=\"16\" height=\"16\">\n\t\t\t\t\t\t\t<path d=\"M6 4l4 4-4 4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr-liste\" id=\"ag-tabs-bar-pill-leiste-040162e-mehr\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<span class=\"ag-tabs-bar-pill__indikator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6195835 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"6195835\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6195835\" id=\"herausforderungen\" data-e-type=\"e-flexbox\" data-id=\"6195835\" data-ag-nav-label=\"Herausforderungen\">\n    <div class=\"elementor-element elementor-element-3f35bed e-con e-atomic-element e-flexbox-base e-default-div ag-block ag-inhalt \" data-id=\"3f35bed\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3f35bed\" data-e-type=\"e-flexbox\" data-id=\"3f35bed\">\n    \t\t<div class=\"elementor-element elementor-element-e0e9bea ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"e0e9bea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Challenges<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">The biggest challenges for energy suppliers, <br \/>\ngrid operators and public administration<\/h2><p class=\"ag-titlekombinationen__strapline\">The utility sector is under pressure to transform, with several major changes to be managed at the same time. Generation is becoming decentralized and volatile, grids need smarter control, smart meters are rolling out, and expectations of fast digital service are rising \u2013 among citizens and business customers alike. At the same time, skilled workers are in short supply, and many core processes still run on systems built twenty years ago.<br \/>\n<br \/>\nThe result is a daily routine in which people spend a lot of time manually connecting systems that actually belong together.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-720913b ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_accordion_text_panel\" data-id=\"720913b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_accordion_text_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel ag-accordion-text-panel--text-m\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__inner\">\n\t\t\t\t<div class=\"ag-accordion-text-panel__liste\"><div class=\"ag-accordion ag-accordion--light ag-accordion--l ag-accordion--antwort-m ag-accordion--chevron-quer\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-atp-720913b\" open><summary class=\"ag-accordion__frage\" id=\"ag-atp-720913b-frage-1\"><h3 class=\"ag-accordion__frage-text\">Process breaks between trades lengthen processing times<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-720913b\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-720913b-frage-2\"><h3 class=\"ag-accordion__frage-text\">Rising service requests meet overloaded customer channels<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-720913b\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-720913b-frage-3\"><h3 class=\"ag-accordion__frage-text\">Grown systems and data silos as a brake on digitalization<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><details class=\"ag-accordion__item\" name=\"ag-atp-720913b\"><summary class=\"ag-accordion__frage\" id=\"ag-atp-720913b-frage-4\"><h3 class=\"ag-accordion__frage-text\">Digital sovereignty and secure infrastructure<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><\/details><\/div><\/div>\n\t\t\t\t<div class=\"ag-accordion-text-panel__text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-720913b-frage-1\">\n\t\t\t\t\t\t\t<p>Many processes at grid operators, energy suppliers and in public administration run across several departments, trades and systems. Information is passed on by email, phone, Excel or between different specialist procedures, which creates media breaks, follow-up questions and waiting times and lengthens the process unnecessarily.<\/p><p>The classic grid connection makes the pattern visible. Before a new installation is connected to the grid, the case passes through numerous parties: request, on-site inspection, assessment, contract, installation planning, technician deployment, completion. In many organizations each trade only knows its own step and hands over to the next by phone, email or spreadsheet. The waiting times arise at the handovers between the steps, turning days into weeks and delaying processes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-720913b-frage-2\">\n\t\t\t\t\t\t\t<p>Grid operators and utilities handle high volumes of requests: fault reports, connection questions, tariff and contract topics often run through the same overloaded channels. Without end-to-end ticketing and knowledge management, handling them requires a lot of staff, at a time of skills shortages. In public administration, too, the demands for fast, digital citizen services are rising while staff resources remain limited. Digital service processes and a central knowledge base can help handle requests more efficiently and relieve employees in the long term.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-720913b-frage-3\">\n\t\t\t\t\t\t\t<p>CRM, ERP, specialist procedures, portals and document management have grown up side by side over the years. Data exists in several places, is rarely up to date and lacks an end-to-end process view. Some core processes still run on solutions built twenty years ago.<\/p><p>Grown landscapes like these cannot be replaced in one go. Large organizations in particular find it hard: when two hundred employees have known a solution for years, switching is a major effort. That is why central sales or district heating processes in some places still run on simple databases that were never designed for today\u2019s scale. In energy and water, the complexity of the interfaces adds to this: billing, market communication, metering, grid operation and customer service have to work together cleanly, often across system boundaries.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-accordion-text-panel__eintrag\"\n\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-labelledby=\"ag-atp-720913b-frage-4\">\n\t\t\t\t\t\t\t<p>Unlike in finance or healthcare, the individual regulatory standard is rarely the focus in the utility sector. What counts is digital sovereignty: where is the data, and who has access to it? Requirements from the KRITIS and NIS2 environment, clean identity and access management and the wish to keep data in the EU shape every architecture decision. On top of this comes a high burden of documentation and evidence: cases have to remain audit-proof and verifiable, which puts additional strain on manual processes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<figure class=\"ag-accordion-text-panel__ruhe\"><img loading=\"lazy\" width=\"800\" height=\"598\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Landschaft-PV-1024x765.png\" class=\"attachment-large size-large\" alt=\"Energiebranche PV Windkraft\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Landschaft-PV-1024x765.png 1024w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Landschaft-PV-300x224.png 300w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Landschaft-PV-768x573.png 768w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Landschaft-PV.png 1200w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/figure>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ag-accordion-text-panel__fuss\" aria-hidden=\"true\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-d72f100 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"d72f100\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d72f100\" id=\"im-alltag\" data-e-type=\"e-flexbox\" data-id=\"d72f100\">\n    \t\t<div class=\"elementor-element elementor-element-5c1b953 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_bullet_group\" data-id=\"5c1b953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_bullet_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-bullet-group ag-bullet-group--stufe-panel-24 ag-bullet-group--spalten-2\" data-ag-anim=\"reveal\"><h3 class=\"ag-bullet-group__titel\">In day-to-day terms, that means<\/h3><ul class=\"ag-bullet-point__gruppe ag-bullet-group__punkte\" role=\"list\"><li class=\"ag-bullet-point\">Grid connection and service processes run across many trades and systems<\/li><li class=\"ag-bullet-point\">Customer service works with high volumes and growing expectations<\/li><li class=\"ag-bullet-point\">CRM, ERP, specialist procedures and portals are not connected end to end<\/li><li class=\"ag-bullet-point\">Rule changes from the energy transition have to be implemented quickly<\/li><li class=\"ag-bullet-point\">Identities, access and data should remain reliably protected<\/li><li class=\"ag-bullet-point\">Procurement often takes place through tendering procedures with long lead times<\/li><li class=\"ag-bullet-point\">Documentation and evidence requirements take up additional time<\/li><li class=\"ag-bullet-point\">Specialist systems such as billing, market communication and metering can only be connected cleanly with effort<\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-89263af e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"89263af\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"89263af\" id=\"erstgespraech-herausforderungen\" data-e-type=\"e-flexbox\" data-id=\"89263af\">\n    \t\t<div class=\"elementor-element elementor-element-7ec9b1e ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"7ec9b1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--dunkel\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Let us look together at which process offers you the greatest leverage.<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7ab7cbb e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"7ab7cbb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7ab7cbb\" id=\"branchen-anforderungen\" data-e-type=\"e-flexbox\" data-id=\"7ab7cbb\" data-ag-nav-label=\"Branchen-Anforderungen\">\n    \t\t<div class=\"elementor-element elementor-element-119b913 ag-titelbreite--8 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"119b913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Industry requirements<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Municipal utilities, grid operators and authorities: related processes, different priorities<\/h2><\/div><\/div>\n                                                    <p class=\"ag-card-grid__copy\">Municipal utilities, grid operators and public administration are closely connected, but have different requirements and processes. The same digital solutions can be used in all three areas, but have to be adapted to the respective processes, priorities and conditions.<\/p>\n                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Stadtwerke-Energieversorger.png\"\n                     alt=\"Branche: Stadtwerke, Energieversorger\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:right bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Utilities &amp; suppliers<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Municipal utilities &amp; energy suppliers<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>At municipal utilities and energy suppliers, much revolves around the customer along contracts, tariffs and energy products \u2013 in both private and business customer business.<\/p><p>One focus is building a modern contact center that brings sales, marketing and service together on a single customer view. For suppliers with direct marketing, demanding market processes come on top, such as automated billing of decentralized generation plants.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Netzbetreiber.png\"\n                     alt=\"Branche: Netzbetreiber\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:right bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Grid operators<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Grid operators &amp; regulated infrastructure<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Grid operators manage core processes around grid connections, feed-in requests and expansion and maintenance measures. Digitizing the grid connection process is essential so that customer service, grid planning, approvals and field service work together efficiently and comply with regulatory requirements.<\/p><p>At the same time, photovoltaics, charging infrastructure and decentralized generation increase the volume of requests and the pressure on scarce grid capacity. Efficient, largely automated processes are therefore becoming the decisive success factor.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Behoerden-Verwaltung.png\"\n                     alt=\"Beh\u00f6rden-Verwaltung\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:right bottom;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Authorities<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Public administration &amp; authorities<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>In authorities and organizations close to government, the focus is on citizen and business services, case processing, portals and the e-file.<\/p><p>The challenge is to connect applications, correspondence and specialist procedures without media breaks \u2013 from the citizen\u2019s request through approval processes to digital record keeping. Automated document processing and AI-supported knowledge and research processes offer particularly great potential.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-b7b564d e-con e-atomic-element e-flexbox-base e-default-div ag-sektion e-b7b564d-5ab0107 \" data-id=\"b7b564d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b7b564d\" id=\"warum-agenic\" data-e-type=\"e-flexbox\" data-id=\"b7b564d\">\n    \t\t<div class=\"elementor-element elementor-element-3d06c21 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"3d06c21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Why agenic<\/h2><p class=\"ag-titlekombinationen__strapline\">Projects in the utility sector rarely fail because of a single technology. They fail because specialist procedures, customer service, field work and billing do not mesh.<br \/>\n<br \/>\nThat is exactly where agenic comes in. We connect standard software, custom development and existing specialist systems into an end-to-end process chain \u2013 from the first citizen or customer request to the completed installation on site.<br \/>\n<br \/>\nMany organizations in this sector do not start at the final expansion stage, but with the fundamentals. That is why we start where the process gets stuck today and build on from there.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0237704 ag-breite--container ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_stats_band\" data-id=\"0237704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_stats_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-stats-band ag-stats-band--gradient ag-stats-band--wert-display-s ag-stats-band--pad-m\" data-ag-anim=\"reveal\"><div class=\"ag-stats-band__stat\"><span class=\"ag-stats-band__label\">Years of experience in ERP &amp; custom software development<\/span><span class=\"ag-stats-band__value\">20+<\/span><\/div><div class=\"ag-stats-band__stat\"><span class=\"ag-stats-band__label\">Locations in Germany<\/span><span class=\"ag-stats-band__value\">10<\/span><\/div><div class=\"ag-stats-band__stat ag-stats-band__stat--wert-display-xs\"><span class=\"ag-stats-band__label\">Inway Systems &amp; Objektkultur<\/span><span class=\"ag-stats-band__value\">Microsoft Solutions Partner<\/span><\/div><div class=\"ag-stats-band__stat\"><span class=\"ag-stats-band__label\">Successful projects<\/span><span class=\"ag-stats-band__value\">680+<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2308e14 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_logo_band\" data-id=\"2308e14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_logo_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-logo-band ag-logo-band--light ag-logo-band--gr-m ag-logo-band--laufband ag-logo-band--farbe-ruhig\" data-ag-anim=\"reveal\"><div class=\"ag-logo-band__rahmen\"><div class=\"ag-logo-band__spur\"><ul class=\"ag-logo-band__satz\"><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.529;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/hdi_logo_rgb.svg\" alt=\"HDI\" width=\"101\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.956;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LBImmoWert_Logo-RGB_neu.svg\" alt=\"LBImmo\" width=\"238\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.543;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/dieffenbacher-logo.svg\" alt=\"Dieffenbacher\" width=\"222\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.031;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bildmarke.png\" alt=\"BioStates\" width=\"81\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 10.114;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/GB_W_p_RGB.svg\" alt=\"GOLDBECK\" width=\"405\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><\/ul><ul class=\"ag-logo-band__satz\" aria-hidden=\"true\" inert><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.529;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/hdi_logo_rgb.svg\" alt=\"\" width=\"101\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.956;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LBImmoWert_Logo-RGB_neu.svg\" alt=\"\" width=\"238\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 5.543;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/dieffenbacher-logo.svg\" alt=\"\" width=\"222\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 2.031;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Bildmarke.png\" alt=\"\" width=\"81\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><li class=\"ag-logo-band__item\" style=\"--ag-logo-skala: 1; --ag-logo-ratio: 10.114;\"><img loading=\"lazy\" class=\"ag-logo-band__logo\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/GB_W_p_RGB.svg\" alt=\"\" width=\"405\" height=\"40\" loading=\"lazy\" decoding=\"async\"><\/li><\/ul><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1e16248 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"1e16248\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1e16248\" id=\"ki-agenten\" data-e-type=\"e-flexbox\" data-id=\"1e16248\" data-ag-nav-label=\"KI-Agenten\">\n    \t\t<div class=\"elementor-element elementor-element-93f1df4 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"93f1df4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">AI agents<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">How AI agents relieve utilities, grid operators &amp; administration<\/h2><p class=\"ag-titlekombinationen__strapline\">AI agents are no longer a promise for the future. In Microsoft Dynamics 365, Business Central and the Microsoft security platform, they already take on concrete tasks today in customer service, field service, finance and operations, and IT security.<br \/>\n<br \/>\nFor municipal utilities, grid operators and public administration, however, the benefit only emerges when these agents are connected to the right solutions, data and specialist procedures. That is exactly our work: we use AI where it demonstrably takes work off your hands in the process.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a1fcd ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"35a1fcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-panel-24 ag-card-grid__titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">Customer service &amp; contact center<\/h3><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Available \u00b7 D365<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Case Management Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Automatically captures customer and citizen concerns from emails and chats, creates matching cases and adds relevant information. This reduces manual effort for grid connection requests, fault reports, service requests and application queries.<\/p><div>\u00a0<\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Available \u00b7 D365<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Customer Intent Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Recognizes recurring customer concerns and intents, suggests suitable next steps and finds relevant knowledge articles. This makes it possible to handle requests about installments, meter readings, feed-in tariffs or citizen concerns faster and to route them in a targeted way.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Available \u00b7 D365<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Customer Knowledge Management Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Analyzes completed service cases, identifies knowledge gaps and helps maintain the knowledge base. This keeps expertise on grid connections, approvals, funding programs and energy topics permanently available.<\/p><div>\u00a0<\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4625e77 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"4625e77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-panel-24 ag-card-grid__titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">Field service, finance &amp; operations<\/h3><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Public preview \u00b7 D365<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Scheduling Operations Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Optimizes scheduling in real time, reacts to short-notice changes and recommends suitable dispatch measures. This keeps grid operators and municipal utilities flexible even during faults and unplanned jobs.<\/p><div>\u00a0<\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Available \u00b7 EN<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Payables Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Processes supplier invoices automatically, identifies vendors and creates posting proposals for review. This helps municipal utilities and municipal companies reduce the effort of invoice entry and speed up their accounting processes.<\/p><div>\u00a0<\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Extended preview<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Account Reconciliation Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Supports the reconciliation of sub-ledgers and general ledgers, identifies discrepancies and proposes suitable corrective measures. This makes closing and control processes at municipal utilities and public institutions more efficient and transparent.<\/p><div>\u00a0<\/div><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b9c4b9 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"9b9c4b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-panel-24 ag-card-grid__titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">Identity &amp; security<\/h3><p class=\"ag-titlekombinationen__strapline\">For operators of critical infrastructure, cybersecurity is not an option but a basic requirement. The following agents relieve security teams, especially when handling large volumes of security alerts.<\/p><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Available \u00b7 Phishing &amp; email<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Security Alert Triage Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Analyzes reported phishing, identity and cloud security incidents, assesses their relevance and provides traceable reasoning for every decision. For municipal utilities, grid operators and authorities, this means faster prioritization of critical security events and less time spent handling false alarms.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Preview<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Data Security Triage Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Prioritizes data protection and DLP (data loss prevention) alerts, highlights critical incidents and reduces manual analysis effort. Authorities benefit, for example, when processing sensitive citizen data, while municipal utilities and grid operators can identify risks around customer, grid and operational data faster.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Available \u00b7 Microsoft Entra<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Conditional Access Optimization Agent<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Analyzes existing access policies, compares them with Zero Trust recommendations and helps identify possible optimizations. For critical infrastructure operators and administrations with high compliance requirements, the agent helps make access to critical systems, specialist procedures and cloud services continuously more secure.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                <div class=\"ag-card-grid__note\"><p class=\"ag-card-grid__note-eyebrow\">More agents<\/p><p class=\"ag-card-grid__note-copy\">Beyond this, Microsoft provides further specialized AI agents for sales, procurement, compliance and identity management. For municipal utilities, grid operators and authorities, we currently see the greatest practical benefit in customer service, field service, finance processes, cybersecurity and custom-built Copilot Studio agents.<\/p><\/div>            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc60e9 ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"9cc60e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--dunkel\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Curious how AI agents can optimize your processes?<\/h3>\n                                    <div class=\"ag-cta-band__copy\"><p>What matters is not the individual agent, but its integration into existing specialist procedures, business processes and data sources. Only then does measurable added value emerge in day-to-day operations.<\/p><\/div>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Discuss AI potential now<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-37342bd e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"37342bd\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"37342bd\" id=\"parloa\" data-e-type=\"e-flexbox\" data-id=\"37342bd\">\n    \t\t<div class=\"elementor-element elementor-element-5d6990c ag-breite--voll ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band_2col\" data-id=\"5d6990c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band_2col.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band-2col\" data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band-2col__inner\">\n                <div class=\"ag-cta-band-2col__row\">\n\n                    <div class=\"ag-cta-band-2col__col\">\n                        <h3 class=\"ag-cta-band-2col__title\">AI agent platform from Parloa<\/h3>\n\n                                            <\/div>\n\n                    <div class=\"ag-cta-band-2col__body\">\n                                                    <div class=\"ag-cta-band-2col__copy\"><p>For comprehensive service automation across voice and chat channels, we also work with our partner Parloa. Standard requests can be handled automatically, while complex or critical concerns are passed on to employees in a targeted way.<\/p><\/div>\n                        \n                                                    <div class=\"ag-cta-band-2col__actions\">\n                                <a class=\"ag-button ag-button--gradient ag-button--l\" aria-label=\"More about Parloa\" href=\"https:\/\/objektkultur.de\/unternehmen\/dynamics365-mit-parloa-ki\/\" target=\"_blank\"><span class=\"ag-button__label\">More about Parloa<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                            <\/div>\n                                            <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-fe11847 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"fe11847\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fe11847\" id=\"copilot-studio\" data-e-type=\"e-flexbox\" data-id=\"fe11847\">\n    \t\t<div class=\"elementor-element elementor-element-acc9949 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"acc9949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">Custom AI agents with Microsoft Copilot Studio<\/h3><p class=\"ag-titlekombinationen__strapline\">Standard agents cover many tasks. At energy suppliers, grid operators or authorities, however, there are numerous specialist processes and industry-specific requirements that standard agents cannot fully cover. That is why we use Microsoft Copilot Studio to develop tailor-made AI agents that work directly with your specialist procedures and your GIS, ERP, CRM and document systems, creating the greatest operational value for your organization.<\/p><\/div><\/div>\n                                                    <p class=\"ag-card-grid__copy\">Typical scenarios for custom AI agents at energy suppliers, grid operators and authorities<\/p>\n                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Digitizing grid connections<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent collects documents, answers follow-up questions and supports the processing of grid connection or feed-in applications.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Capturing fault reports intelligently<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent receives reports, structures the information and passes it on to service and fault-clearance processes.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Preparing applications and approvals<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent checks documents for completeness and prepares cases for the case handlers.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Relieving citizen and customer service<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent answers recurring questions about tariffs, fees, meter readings, moves or processing status.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Making knowledge and documents usable faster<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent searches guidelines, statutes, technical documentation and internal knowledge sources.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Connecting specialist procedures intelligently<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent retrieves information from CRM, ERP, GIS and specialist applications and supports case processing.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Supporting forecasts and planning<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>The AI agent evaluates operating, consumption or metering data and provides a basis for decisions in planning and operations.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--gradient ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"#kontakt\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h4 class=\"ag-card__titel\">Do you have individual scenarios and need a tailor-made AI agent for your specialist processes?<\/h4>\n                                                                    <\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-dunkel\"><a class=\"ag-button ag-button--text ag-button--m ag-button--inverse ag-card__aktion\" aria-label=\"Get advice now: custom AI agents\" href=\"#kontakt\"><span class=\"ag-button__label\">Get advice now<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-ee16036 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion e-ee16036-7525c58 \" data-id=\"ee16036\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ee16036\" id=\"leistungen\" data-e-type=\"e-flexbox\" data-id=\"ee16036\" data-ag-nav-label=\"Leistungen\">\n    \t\t<div class=\"elementor-element elementor-element-d19d759 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"d19d759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--light\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-card-grid__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Services<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">How we develop utility and<br \/>\nadministration processes further<\/h2><p class=\"ag-titlekombinationen__strapline\">Municipal utilities, grid operators and authorities face similar challenges: information is spread across different systems, outdated legacy systems no longer meet process and security requirements, processes run across several departments and many steps are still handled manually.<br \/>\n<br \/>\nOur approach is therefore not to introduce individual software products, but to digitize and connect your processes end to end. We connect customer service, field service, specialist procedures, ERP systems, data platforms and AI solutions into a shared process landscape. This creates end-to-end workflows in which information is captured only once and is available to everyone involved at all times.<\/p><\/div><\/div>\n                                                    <p class=\"ag-card-grid__copy\">We build this process landscape from a few clearly defined building blocks:<\/p>\n                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--4\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">D365 Customer Service<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Customer service &amp; contact center<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Dynamics 365 Customer Service maps requests, fault reports and cases end to end \u2013 from the first contact through the ticket to final resolution. Whether citizen concerns, grid faults, contract questions or service requests: all information is brought together centrally.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">D365 Field Service<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Field service &amp; technician dispatch<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Service cases turn seamlessly into field service orders. Technicians automatically receive the necessary information, locations and priorities, while dispatchers keep track of ongoing jobs at all times.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <div class=\"ag-glow-huelle ag-card-grid__zelle--span-2\"><span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span><figure class=\"ag-card ag-card--bild\" data-ag-anim=\"none\"><img decoding=\"async\" class=\"ag-card__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Landschaft-PV.png\" alt=\"Energiebranche PV Windkraft\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/figure><\/div>        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">D365 Sales<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Sales &amp; CRM<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Dynamics 365 Sales brings customer, contract, property and partner information together in one central place. This creates a single view of customers, citizens, business partners and ongoing cases.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/www.inway.de\/blog\/business-central-oder-finance-supply-chain-management-welches-erp-system-ist-das-richtige-fuer-sie-eine-checkliste\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">D365 Business Central<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">ERP, finance &amp; procurement processes<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>ERP systems form the basis for finance, controlling, purchasing and operational processes. For municipal utilities and municipal companies, we implement Dynamics 365 Business Central as an integrated ERP, automating finance and inventory management. We support larger and more complex organizations with Dynamics 365 Finance and Supply Chain Management.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" aria-label=\"Which ERP solution suits you?\" href=\"https:\/\/www.inway.de\/blog\/business-central-oder-finance-supply-chain-management-welches-erp-system-ist-das-richtige-fuer-sie-eine-checkliste\" target=\"_blank\"><span class=\"ag-button__label\">Which solution suits you?<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Migration<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Legacy systems &amp; specialist procedures<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Instead of replacing systems across the board, we assess together which systems continue to create value and which processes can be mapped more efficiently on modern platforms. We integrate, modernize or migrate existing solutions such as SAP IS-U, SAP S\/4HANA Utilities, Wilken ENER:GY, Schleupen CS, kVASy or custom applications as needed \u2013 with minimal operational risk and quick wins.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Custom development<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Custom software<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Where standard software reaches its limits, we develop tailored solutions. We integrate specialist procedures, portals, interfaces, data preparation, individual business processes and industry-specific requirements, and create exactly the functions that are relevant for your organization.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <div class=\"ag-glow-huelle ag-card-grid__zelle--span-2\"><span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span><figure class=\"ag-card ag-card--bild\" data-ag-anim=\"none\"><img decoding=\"async\" class=\"ag-card__bild\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Wasserversorgung.png\" alt=\"Energiebranche-Wasserversorgung\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\"><\/figure><\/div>        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Integration<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Integration &amp; automation<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Existing systems for billing, market communication, metering, document management or specialist procedures are retained and connected with one another via modern integration platforms. This creates end-to-end processes instead of isolated applications.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Copilot Studio<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">AI agents for specialist processes<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Standard agents and custom Copilot Studio agents support employees in processing applications, grid connections, fault reports, service requests and documents. The agents access existing specialist procedures, CRM, ERP and knowledge systems and take on exactly the tasks that cost unnecessary time today.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Azure &amp; Fabric<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Data, cloud &amp; AI<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>With Microsoft Azure and Microsoft Fabric, we bring together data from different sources and create the basis for reporting, analytics, forecasts and the use of AI agents.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Microsoft Entra<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Identity &amp; security<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>With Microsoft Entra, we ensure that identities, permissions and access are managed centrally \u2013 traceably, audit-proof and suited to KRITIS and NIS2-related requirements.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Operations &amp; support<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Managed services &amp; operation<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>As part of our application lifecycle management, we continue to support you after go-live with the operation, support and further development of your solution. We also take over existing systems and custom developments from other providers after an onboarding phase.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Our stance<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Microsoft as a basis \u2013 not a condition<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Those who work in the Microsoft ecosystem benefit from the full interplay of the platform. Those who deliberately take a different path or want to keep data in their own data center get custom-developed solutions from us, whether in the cloud or on your premises. We follow your strategy, not the other way round.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b584c ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"c7b584c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Together, we analyze your processes and identify the building blocks that deliver the greatest value for your organization.<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange an initial consultation now<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-64f0953 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"64f0953\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"64f0953\" id=\"mehrwert\" data-e-type=\"e-flexbox\" data-id=\"64f0953\">\n    \t\t<div class=\"elementor-element elementor-element-8acbbcf ag-breite--voll ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"8acbbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Added value<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">What value your organization gains from it<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c52ff8 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_bullet_group\" data-id=\"4c52ff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_bullet_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-bullet-group ag-bullet-group--stufe-sektion-38 ag-bullet-group--spalten-2\" data-ag-anim=\"reveal\"><ul class=\"ag-bullet-point__gruppe ag-bullet-group__punkte\" role=\"list\"><li class=\"ag-bullet-point\">Cases run end to end instead of across media breaks between CRM, ERP, specialist procedures and portals<\/li><li class=\"ag-bullet-point\">Field service and technician deployments become plannable and traceable<\/li><li class=\"ag-bullet-point\">Regulatory changes from the energy transition can be implemented faster<\/li><li class=\"ag-bullet-point\">Data stays secure, access stays traceable (in line with KRITIS and NIS2 requirements)<\/li><li class=\"ag-bullet-point\">Manual effort in billing, administration and field service goes down<\/li><li class=\"ag-bullet-point\">Customer service handles more requests with the same team<\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3ccb21a e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"3ccb21a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3ccb21a\" id=\"fuer-wen\" data-e-type=\"e-flexbox\" data-id=\"3ccb21a\">\n    \t\t<div class=\"elementor-element elementor-element-994ccad ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_tag_group\" data-id=\"994ccad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tag_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-tag-group ag-tag-group--stufe-panel-24\" data-ag-anim=\"reveal\"><h3 class=\"ag-tag-group__titel\">Typical processes in the utility and public administration environment<\/h3><div class=\"ag-tag-group__tags\"><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Grid connection<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Fault reporting &amp; fault clearance<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Customer service &amp; contact center<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Field service &amp; technician dispatch<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Market communication &amp; billing (integration)<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Citizen &amp; business services<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Case processing &amp; e-file<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Identity &amp; access management<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4de50 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_tag_group\" data-id=\"4d4de50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tag_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ag-tag-group ag-tag-group--stufe-panel-24\" data-ag-anim=\"reveal\"><h3 class=\"ag-tag-group__titel\">Typical projects<\/h3><div class=\"ag-tag-group__tags\"><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">CRM &amp; ERP modernization<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">End-to-end grid connection process<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Contact center setup<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Service automation with AI<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Field service management<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Specialist procedures &amp; portals<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Integration of billing &amp; specialist systems<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Replacement of legacy systems<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Data preparation &amp; forecasts<\/span><span class=\"ag-pill ag-pill--monochrom ag-pill--groesse-xl\">Identity &amp; security modernization<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f3251d3 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion e-f3251d3-2b19cac \" data-id=\"f3251d3\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f3251d3\" id=\"referenzen\" data-e-type=\"e-flexbox\" data-id=\"f3251d3\" data-ag-nav-label=\"Referenzen\">\n    \t\t<div class=\"elementor-element elementor-element-4e7ee54 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_media_card_list\" data-id=\"4e7ee54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_media_card_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-media-card-list\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-media-card-list__inner\">\n\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-media-card-list__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">References<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Successful projects speak for themselves<\/h2><p class=\"ag-titlekombinationen__strapline\">Results that have arrived in day-to-day business<\/p><\/div><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-media-card-list__grid ag-media-card-list__grid--spalten-2\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/virtuelles-kraftwerk-enbw\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Energiebranche-Referenz.png\"\n                     alt=\"Energiebranche-Referenz\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Implemented by Objektkultur<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Virtual power plant: direct marketing automated<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>For one of Germany\u2019s largest energy suppliers, we built a scalable Azure platform that automates the direct marketing of renewable energy \u2013 from billing to regulatory processes such as Redispatch 2.0. Invoicing now runs in a highly automated way via Azure Logic Apps, and redispatch requests are validated and archived in an audit-proof manner.<\/p><p>Benefits at a glance: 10,000 settlements in a few hours instead of several days \u00b7 more than 10,000 plants managed with a much leaner team \u00b7 quickly adaptable to new market and legal requirements.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/virtuelles-kraftwerk-enbw\/\" target=\"_blank\"><span class=\"ag-button__label\">More about the virtual power plant<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/integration-outlook-sharepoint-digitale-rechtsakte\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Referenz-Digitale-Rechtsakte.png\"\n                     alt=\"Referenz-Digitale-Rechtsakte\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Implemented by Objektkultur<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Digital legal file as a future-proof filing solution for emails and attachments<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>At the municipal utility, the legal department\u2019s communication was scattered across Outlook and local storage. An interface between Outlook and SharePoint created a digital legal file: emails and their attachments are moved by drag and drop into the right departmental structure, metadata is recognized automatically, and a central search finds every document across all repositories \u2013 with a permissions and role concept for sensitive data.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/integration-outlook-sharepoint-digitale-rechtsakte\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the digital legal file<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/dynamics-sales-customer-insights-sap-integration\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Referenz-Messe-Berlin-16-9.png\"\n                     alt=\"Referenz-Messe-Berlin-16-9\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Implemented by Objektkultur<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">End-to-end processes from exhibitor contact to billing<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>For Messe Berlin, we introduced Dynamics 365 Sales and Customer Insights and standardized the entire lifecycle of the exhibitor business, from planning to support, on one platform. Event-specific exhibitor portals with a web shop were connected via Azure Integration Services, as was the existing SAP system for billing. Sales, portals and billing now work on a unified data basis instead of in separate silos.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/dynamics-sales-customer-insights-sap-integration\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the CRM project<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--lightest ag-card--medien-ueberlappend ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/zentrale-ki-plattform-fuer-messegesellschaften-hr-agent-compliance\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/Referenz-KI-Plattform-Messe-16-9.png\"\n                     alt=\"Referenz-KI-Plattform-Messe-16-9\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:left top;\">                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Implemented by Objektkultur<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">One platform for GDPR- and EU AI Act-compliant AI adoption<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>One of the world\u2019s largest trade fair companies no longer wanted to check its many AI projects individually against the GDPR and the EU AI Act. Together we created a central AI platform based on Microsoft Copilot Studio, AI Builder and Azure AI Foundry: new agents start here on a shared technical and legal foundation, so a large part of the compliance review is already covered by the platform. As the first productive use case, we developed an HR agent that answers recurring HR questions and relieves the HR department.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/referenzen\/zentrale-ki-plattform-fuer-messegesellschaften-hr-agent-compliance\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the central AI platform<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94468a7 ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"94468a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--light\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                <div class=\"ag-titlekombinationen ag-titlekombinationen--s ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-panel-24 ag-card-grid__titel\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">More projects from energy and public services<\/h3><\/div><\/div>\n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--black ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/data-analytics-azure-integration-services-energiebranche\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom ag-pill--inverse\">Energy supplier<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Data made usable along the entire renewable energy value chain<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>For one of Germany\u2019s largest energy suppliers, we built an open data platform on Microsoft Azure. It brings together data from many systems and makes it available to all departments via interfaces. A dashboard centrally shows the scheduling of service technicians with their availability, complemented by yield and revenue forecasts from complex calculations in the background.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-dunkel\"><a class=\"ag-button ag-button--text ag-button--m ag-button--inverse ag-card__aktion\" aria-label=\"More on the data analytics platform\" href=\"https:\/\/objektkultur.de\/referenzen\/data-analytics-azure-integration-services-energiebranche\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the data analytics platform<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--black ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/barrierefreie-lernapp-power-platform-enbw\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom ag-pill--inverse\">Energy supplier<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">Learning that arrives in everyday work<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>For one of Germany\u2019s largest energy suppliers, we further developed an existing learning app with the Microsoft Power Platform. Employees create new learning paths themselves via an admin interface. Gamification elements such as progress indicators and badges increase engagement, and an accessible design with voice control opens the app to everyone. The data basis moved to Dataverse, with clean development and test stages.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-dunkel\"><a class=\"ag-button ag-button--text ag-button--m ag-button--inverse ag-card__aktion\" aria-label=\"More on the accessible learning app\" href=\"https:\/\/objektkultur.de\/referenzen\/barrierefreie-lernapp-power-platform-enbw\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the accessible learning app<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--black ag-card--medien-keine ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/referenzen\/implementierung-dynamics-sales-customer-insights\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom ag-pill--inverse\">Public services<\/span><\/div>                            <\/div>\n                                                                        <h4 class=\"ag-card__titel\">A CRM that grows with new workflows<\/h4>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>A non-profit organization from the public services sector was working with a historically grown on-premises CRM from 2016 that hardly allowed any further customization. With Dynamics 365 Sales and Customer Insights Journeys, a cloud solution emerged with a 360-degree view of contacts, GDPR-compliant marketing automation and fully automated system integration via Azure Pipelines.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-dunkel\"><a class=\"ag-button ag-button--text ag-button--m ag-button--inverse ag-card__aktion\" aria-label=\"More on the CRM project\" href=\"https:\/\/objektkultur.de\/referenzen\/implementierung-dynamics-sales-customer-insights\/\" target=\"_blank\"><span class=\"ag-button__label\">More on the CRM project<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"none\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Is your organization facing similar challenges, and would you like to learn more about our projects?<\/h3>\n                                    <div class=\"ag-cta-band__copy\"><p>Whether customer service, grid connection, field service, custom development or the integration of existing specialist systems \u2013 in the initial consultation we analyze your starting situation together and show possible solutions.<\/p><\/div>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Arrange a conversation with an expert<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n                    <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1e98453 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"1e98453\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1e98453\" id=\"faq\" data-e-type=\"e-flexbox\" data-id=\"1e98453\" data-ag-nav-label=\"FAQ\">\n    \t\t<div class=\"elementor-element elementor-element-a8602fa ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_faq\" data-id=\"a8602fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-faq\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-faq__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-faq__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">FAQ<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Frequently asked questions from utilities and administration<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t\t<div class=\"ag-faq__body\"><div class=\"ag-accordion ag-accordion--light ag-accordion--m ag-accordion--antwort-m\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\" open><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How do we digitize our grid connection process without replacing all specialist systems?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>The grid connection runs across many trades: from the on-site inspection through contract and installation planning to technician dispatch. We map this process end to end in one solution and integrate your existing specialist systems. All parties work in one tool and see the status of every case, while your core systems remain in place.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Which processes in the utility sector are already suitable for AI agents today?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>AI is particularly well proven in customer service and offers great potential for the utility sector: summarizing conversations, finding similar cases, suggesting suitable answers and, in the next stage, resolving some standard requests via chatbot. Grid operators with high request volumes benefit fastest here.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">What examples are there of AI in public administration?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>In authorities, AI delivers the most value today where high case numbers meet scarce staff resources: automatically reading incoming applications and documents and checking them for completeness, categorizing cases and assigning them to the right unit, making knowledge from specialist procedures and files searchable, and answering recurring citizen inquiries via chatbot. We implement these use cases with Microsoft Copilot Studio and Azure in compliance with the GDPR (with data residency in the EU on request).<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Does agenic also offer ERP solutions for municipal utilities and suppliers?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Yes. For small municipal utilities and municipal companies, we introduce Dynamics 365 Business Central as an integrated ERP for finance and inventory management. We bring larger and more complex organizations onto a scalable ERP foundation with Dynamics 365 Finance and Supply Chain Management.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">To what extent are the solutions tied to Microsoft technologies?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Our solutions are not fundamentally tied to Microsoft technologies. If you work in the Microsoft ecosystem, you benefit from the full interplay of the platform. If you take a different path or want to keep data in your own data center, we develop custom solutions for you, whether in the Microsoft cloud or on your premises.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How secure is our data as critical infrastructure?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>In this industry, digital sovereignty matters most: where data is stored and who accesses it. We rely on identity and access management with Microsoft Entra, keep data in the EU on request and make access traceable (in line with KRITIS- and NIS2-related requirements).<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-a8602fa\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Does agenic also take on operation and maintenance after go-live?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>Yes. Through our managed services as part of application lifecycle management, we take on operation, support and further development \u2013 with hypercare at launch, dedicated contacts in Germany and a service level agreement with clear response and resolution times. We also continue to support existing applications from other providers after an onboarding phase.<\/p><\/div><\/details><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-2275332 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"2275332\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2275332\" id=\"kontakt\" data-e-type=\"e-flexbox\" data-id=\"2275332\" data-ag-nav-label=\"Kontakt\">\n    \t\t<div class=\"elementor-element elementor-element-2792943 ag-breite--standard ag-form-panel--karte-kompakt ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_form_panel\" data-id=\"2792943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_form_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-form-panel ag-form-panel--gradient e-no-lazyload\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-form-panel__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-form-panel__titel\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">How can your process landscape be developed further in a future-proof way?<\/h2><p class=\"ag-titlekombinationen__strapline\">Get advice from our experts<\/p><\/div><\/div>\t\t\t\t<div class=\"ag-form-panel__form-section\">\n\t\t\t\t\t<div class=\"ag-form-panel__details\">\n\t\t\t\t\t\t<div class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m ag-form-panel__details-text\"><header class=\"ag-text-block__head\"><h3 class=\"ag-text-block__title\">Your contact<\/h3><\/header><div class=\"ag-text-block__body\"><p>Whether customer service, grid connection, field service, custom development or the integration of existing specialist systems \u2013 in the initial consultation we analyze your starting situation together and show possible ways forward. The initial consultation takes around 30 minutes and is non-binding.<\/p><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ag-form-panel__karte\"><div class=\"ag-form-panel__karte-kopf\"><p class=\"ag-form-panel__karte-titel\">Get in touch<\/p><p class=\"ag-form-panel__karte-copy\">We will get back to you within one business day. Required fields are marked.<\/p><\/div>\t\t<div class=\"ag-cd-form ag-cd-form--kompakt ag-form-panel__formular\" data-ag-form-quelle=\"clickdimensions\" data-ag-cd-loc=\"https:\/\/analytics-eu.clickdimensions.com\/inwayde-ap3mr\/pages\/\" data-ag-cd-cdn=\"https:\/\/cdn-eu.clickdimensions.com\/web\/newformeditor\/\">\n\t\t\t\t\t\t\t<div pageID=\"8ozquab4efg43aanorh76g\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-cd-form__lader\" aria-hidden=\"true\"><svg class=\"ag-logo-mark ag-cd-form__lader-mark\" viewBox=\"0 0 125 133\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"ag-logo-mark__wheel\"><path d=\"M28.8241 55.8769L29.0816 55.7911L25.82 44.2466L25.5195 44.3753C16.2496 47.9803 8.69628 54.8898 4.23298 63.8164C-0.273234 72.8289 -1.21737 83.0859 1.57219 92.6991L1.65804 92.9995L12.8162 89.7808L13.1167 89.695L13.0308 89.3946C9.12546 75.8759 15.9492 61.499 28.8241 55.8769Z\" fill=\"currentColor\"\/><path d=\"M17.2367 35.2345L17.4512 35.0199C27.1932 24.8917 43.0723 23.5612 54.4022 31.9299L54.6168 32.1016L62.9854 23.5183L62.7279 23.3038C55.003 17.0809 45.261 13.9909 35.2615 14.5917C25.2191 15.1926 15.8633 19.5271 8.91088 26.7371L8.69629 26.9516L17.065 35.0199L17.2796 35.2345H17.2367Z\" fill=\"currentColor\"\/><path d=\"M87.8767 42.1009V42.3584L99.4641 45.3196V44.9763C101.009 35.1485 98.8204 25.149 93.3271 16.8232C87.7909 8.45451 79.3793 2.48914 69.6373 0.0858265L69.3369 0L66.4614 11.5445L66.7619 11.6303C80.4093 15.0207 89.4646 28.1102 87.8767 42.058V42.1009Z\" fill=\"currentColor\"\/><path d=\"M107.403 96.8621L107.189 97.0766C97.4465 107.205 81.5675 108.535 70.2376 100.167L70.023 99.995L61.6543 108.578L61.9118 108.793C69.0788 114.544 77.9625 117.591 86.975 117.591C90.6229 117.591 94.2707 117.076 97.8328 116.089C104.614 114.157 110.794 110.467 115.729 105.359L115.944 105.145L107.575 97.0766L107.36 96.8621H107.403Z\" fill=\"currentColor\"\/><path d=\"M123.069 39.3971L122.984 39.0967L111.825 42.3154L111.525 42.4012L111.611 42.7017C115.516 56.2203 108.692 70.5973 95.8175 76.2193L95.5601 76.3051L98.8217 87.8496L99.1221 87.7209C108.392 84.1159 115.945 77.2064 120.409 68.2798C124.915 59.2674 125.859 49.0104 123.069 39.3971Z\" fill=\"currentColor\"\/><path d=\"M40.5825 107.634C37.3637 102.27 36.0333 96.1757 36.7629 89.9529V89.6954L25.1755 86.7341V87.0775C23.6734 96.4332 25.4759 105.66 30.3684 113.771C35.9046 122.913 44.6166 129.393 55.0023 131.968L55.3028 132.054L58.1782 120.509L57.8777 120.423C50.582 118.621 44.4449 114.072 40.5825 107.634Z\" fill=\"currentColor\"\/><\/g><\/svg><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Map grid connection, customer service and e-files digitally \u2014 for utilities, municipal utilities and public authorities.<\/p>\n","protected":false},"author":1,"featured_media":4314,"parent":1557,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"tags":[62],"class_list":["post-3106","page","type-page","status-publish","has-post-thumbnail","hentry","tag-industries"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Software &amp; 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