{"id":5192,"date":"2026-09-21T20:56:28","date_gmt":"2026-09-21T18:56:28","guid":{"rendered":"https:\/\/agenic.com\/ai-automations\/was-sind-ki-agenten\/"},"modified":"2026-09-30T04:32:20","modified_gmt":"2026-09-30T02:32:20","slug":"what-are-ai-agents","status":"publish","type":"page","link":"https:\/\/agenic.com\/en\/ai-automations\/what-are-ai-agents\/","title":{"rendered":"What are AI agents?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5192\" class=\"elementor elementor-5192 elementor-3395\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d87876e e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"d87876e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d87876e\" data-e-type=\"e-flexbox\" data-id=\"d87876e\">\n    \t\t<div class=\"elementor-element elementor-element-026d03a ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_hero\" data-id=\"026d03a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"ag-hero ag-hero--media-fact ag-hero--media ag-hero--medium-bild\" data-ag-anim=\"intro\">\n                        <div class=\"ag-hero__inner ag-hero__inner--media-fact ag-hero__inner--aufteilung-6-6\">\n                <div class=\"ag-hero__content\">\n                    <nav class=\"ag-hero__breadcrumb\" aria-label=\"Brotkrumen-Navigation\"><a class=\"ag-hero__breadcrumb-link\" href=\"\/en\/ai-automations\/\">AI automations<\/a><span class=\"ag-hero__breadcrumb-trenner\" aria-hidden=\"true\">\/<\/span><span class=\"ag-hero__breadcrumb-aktuell\" aria-current=\"page\">What are AI agents?<\/span><\/nav>                    <h1 class=\"ag-hero__headline\"><span class=\"ag-hero__zeile\"><span class=\"ag-hero__zeile-text\">What are\u00a0AI\u00a0agents?<\/span><\/span><\/h1>\n                                            <div class=\"ag-hero__copy\"><p><strong>From assistant to digital employee<\/strong><\/p><p>AI agents analyze information, pursue goals and independently take over tasks within business processes. They support employees in their daily work and lay the foundation for a new form of collaboration between people and AI.<\/p><\/div>\n                                                                <div class=\"ag-hero__actions\">\n                            <a class=\"ag-button ag-button--gradient ag-button--m ag-button--kontrast\" href=\"#kontakt\"><span class=\"ag-button__label\">Free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                        <\/div>\n                                                        <\/div>\n                <div class=\"ag-hero__media\">\n                            <div class=\"ag-media-fact ag-media-fact--bild ag-media-fact--karten-1 ag-media-fact--bildflaeche\">\n                                                <div class=\"ag-media-fact__bildflaeche\" aria-hidden=\"true\"><\/div>\n                                <div class=\"ag-media-fact__bild\" style=\"--ag-media-fact-media-fit:cover;--ag-media-fact-media-position:center;\">\n                    <img fetchpriority=\"high\" width=\"800\" height=\"800\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LichtAufBeton.png\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"eager\" sizes=\"(min-width: 1248px) 568px, (min-width: 768px) 50vw, 100vw\" fetchpriority=\"high\" srcset=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LichtAufBeton.png 1024w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LichtAufBeton-300x300.png 300w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LichtAufBeton-150x150.png 150w, https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/LichtAufBeton-768x768.png 768w\" \/>                    <span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span>                <\/div>\n                                        <div class=\"ag-media-fact__chip ag-media-fact__chip--1 ag-media-fact__chip--unten-links\">\n                            <div class=\"ag-float-fact-card ag-float-fact-card--text ag-float-fact-card--l\" data-ag-anim=\"none\">\n            <div class=\"ag-float-fact-card__stat\"><span class=\"ag-float-fact-card__wert ag-float-fact-card__wert--s\">People make decisions. Agents take over the\u00a0routine.<\/span><\/div>        <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div>\n            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a664a ag-breite--standard ag-abstand-frei elementor-widget elementor-widget-ag_tabs_bar_pill\" data-id=\"20a664a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_tabs_bar_pill.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill ag-tabs-bar-pill--light ag-tabs-bar-pill--m ag-tabs-bar-pill--verteilt ag-tabs-bar-pill--balken ag-tabs-bar-pill--ecken-weich ag-tabs-bar-pill--nummeriert\"\n\t\t\tdata-ag-anim=\"reveal\" data-ag-stil=\"e\" data-ag-mitlaufen=\"1\" data-ag-autofill=\"1\" data-ag-autofill-quelle=\"sektionen\" data-ag-autofill-beschriftung=\"nur-eyebrow\" data-ag-hero-aus=\"1\" data-ag-ausschluss=\"kontakt\">\n\t\t\t<nav class=\"ag-tabs-bar-pill__leiste\" aria-label=\"Inhalt dieser Seite\" id=\"ag-tabs-bar-pill-leiste-20a664a\">\n\t\t\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr\">\n\t\t\t\t\t<button type=\"button\" class=\"ag-tabs-bar-pill__mehr-knopf\"\n\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"ag-tabs-bar-pill-leiste-20a664a-mehr\">\n\t\t\t\t\t\t<span class=\"ag-tabs-bar-pill__mehr-text\">Mehr<\/span>\n\t\t\t\t\t\t<svg class=\"ag-tabs-bar-pill__mehr-chevron\" aria-hidden=\"true\" viewBox=\"0 0 16 16\" width=\"16\" height=\"16\">\n\t\t\t\t\t\t\t<path d=\"M6 4l4 4-4 4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"ag-tabs-bar-pill__mehr-liste\" id=\"ag-tabs-bar-pill-leiste-20a664a-mehr\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<span class=\"ag-tabs-bar-pill__indikator\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d967692 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"d967692\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d967692\" id=\"zeitverlust\" data-e-type=\"e-flexbox\" data-id=\"d967692\">\n    \t\t<div class=\"elementor-element elementor-element-30c3d93 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"30c3d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Challenges<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Why companies lose time despite modern software<\/h2><p class=\"ag-titlekombinationen__strapline\">Modern companies have more data than ever before. ERP, CRM, email, Teams, Excel, specialist applications and document repositories contain everything needed for good decisions. Every day, employees spend valuable time gathering information, checking it and transferring it between different systems.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f194e4 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"2f194e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--4\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-file-search\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Information<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>has to be researched manually<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-hourglass-half\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Decisions<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>take longer than necessary<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-repeat\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Routine tasks<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>tie up skilled staff<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-tasks\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Tasks<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>that create value are left undone<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ffcfd5 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_highlight_box\" data-id=\"4ffcfd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_highlight_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ag-highlight-box ag-highlight-box--hell ag-highlight-box--flaeche-gradient ag-highlight-box--akzent-keine\" data-ag-anim=\"reveal\">\n                                    <div class=\"ag-highlight-box__copy\"><p>Companies have long had the relevant data. The challenge is a lack of time to use that data meaningfully. This is where AI agents come in.<\/p><\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-9556203 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"9556203\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"9556203\" id=\"definition\" data-e-type=\"e-flexbox\" data-id=\"9556203\">\n    \t\t<div class=\"elementor-element elementor-element-addeb76 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"addeb76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Definition<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">What makes an AI agent a digital employee<\/h2><p class=\"ag-titlekombinationen__strapline\">AI agents are more than just chatbots. They are autonomous systems that understand goals, retrieve information from different sources, make decisions independently and carry out tasks \u2013 without every step having to be triggered manually. Unlike classic software, agents don&#039;t just react to input but act proactively within defined goals and rules.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd5c22a ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"bd5c22a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m\"><div class=\"ag-text-block__body\"><p>AI agents are already integrated into many existing business applications such as Microsoft Dynamics 365. But they can also be provided to fit individual systems. Because they work with people and can coordinate with other agents, they function like digital employees. To carry out tasks, they need three things:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f7246 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"e0f7246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-books\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Knowledge<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p><strong>Access information<\/strong><\/p><ul><li>ERP data<\/li><li>CRM data<\/li><li>Documents<\/li><li>Policies<\/li><li>Emails<\/li><li>Meeting information<\/li><\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-bullseye-arrow\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Goals<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p><strong>Understand the assignment<\/strong><\/p><ul><li>Goals<\/li><li>Rules<\/li><li>Business processes<\/li><li>Priorities<\/li><\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-play-circle\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Ability to act<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p><strong>Take action<\/strong><\/p><ul><li>Research information<\/li><li>Create tasks<\/li><li>Compose messages<\/li><li>Trigger processes<\/li><li>Prepare postings<\/li><li>Coordinate other agents<\/li><\/ul><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a245d ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_highlight_box\" data-id=\"14a245d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_highlight_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ag-highlight-box ag-highlight-box--hell ag-highlight-box--flaeche-light ag-highlight-box--akzent-unten\" data-ag-anim=\"reveal\">\n                                    <div class=\"ag-highlight-box__copy\"><p>Only the interplay of these three elements turns a chatbot into an AI agent.<\/p><\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f731e4f e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"f731e4f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f731e4f\" id=\"einsatzfelder\" data-e-type=\"e-flexbox\" data-id=\"f731e4f\">\n    \t\t<div class=\"elementor-element elementor-element-d61fca1 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"d61fca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Areas of use<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Where AI agents are already in use<\/h2><p class=\"ag-titlekombinationen__strapline\">AI agents bring a new level of intelligence to existing business applications. They analyze information, recognize the need for action and help teams work faster and more efficiently, for example based on existing systems such as Microsoft Dynamics 365 ERP or CRM. At the same time, agents can be provided in a technology-agnostic way and flexibly adapted to existing business processes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653a6ab ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"653a6ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--3\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-finance-processes\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <span class=\"ag-ai-badge-rahmen ag-card__media-rahmen\"><img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIfinance.png\"\n                     alt=\"KI-Agent im Finanzbereich B\u00fcrogeb\u00e4ude\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/span>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Finance<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Finance agents monitor transactions and support closing processes. They check incoming invoices, match them with purchase orders and prepare posting suggestions that your team then approves.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-finance-processes\/\" target=\"_blank\"><span class=\"ag-button__label\">Finance agents<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <span class=\"ag-ai-badge-rahmen ag-card__media-rahmen\"><img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIMesse.png\"\n                     alt=\"Moderne Messe St\u00e4nde\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/span>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Sales<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Sales agents qualify leads, prepare appointments and take over administrative tasks. They capture incoming orders automatically and structure customer requests so that more time remains for the conversation.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-sales-service\/\" target=\"_blank\"><span class=\"ag-button__label\">Sales agents<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"\/en\/ai-automations\/ai-agents-supply-chain\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <span class=\"ag-ai-badge-rahmen ag-card__media-rahmen\"><img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/AIlieferkette.png\"\n                     alt=\"Ai-Agent f\u00fcr die Lieferkette\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/span>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Supply chain<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Agents in the supply chain detect risks early, share information and coordinate measures. They spot delivery delays, update dates automatically and inform the affected parties before a delay becomes a problem.<\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"\/en\/ai-automations\/ai-agents-supply-chain\/\" target=\"_blank\"><span class=\"ag-button__label\">Supply chain agents<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-c568b6b e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"c568b6b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"c568b6b\" id=\"ausbaustufen\" data-e-type=\"e-flexbox\" data-id=\"c568b6b\">\n    \t\t<div class=\"elementor-element elementor-element-89282ff ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"89282ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Expansion stages<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">From embedded agents to agent systems<\/h2><p class=\"ag-titlekombinationen__strapline\">Today, AI agents come in three different expansion stages. Which variant is suitable for your company depends on which process an agent is meant to simplify and which technologies are already in use in your company.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9b2a8 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_step_list\" data-id=\"5c9b2a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_step_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ol class=\"ag-step-list ag-step-list--gr-l\" data-ag-anim=\"reveal\"><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:0\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">01<\/span><p class=\"ag-step-list__copy\"><strong class=\"ag-step-list__vorspann\">Standard agents<\/strong> Prebuilt agents are provided directly in the technologies you use, for example for invoice checking, customer service or sales in Microsoft Dynamics 365. These agents are usually ready to use right away with minimal configuration effort.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:1\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">02<\/span><p class=\"ag-step-list__copy\"><strong class=\"ag-step-list__vorspann\">Custom agents<\/strong> For processes that no standard case covers, we develop tailor-made agents \u2013 either with Microsoft Copilot Studio or technology-agnostic on the basis of your existing systems, when the standard isn&#039;t enough.<\/p><\/div><\/li><li class=\"ag-step-list__item\" style=\"--ag-step-list-i:2\"><hr class=\"ag-divider ag-divider--subtle ag-step-list__trenner\" data-ag-anim=\"reveal\"><div class=\"ag-step-list__zeile\"><span class=\"ag-step-list__nummer\" aria-hidden=\"true\">03<\/span><p class=\"ag-step-list__copy\"><strong class=\"ag-step-list__vorspann\">Multi-agent systems<\/strong> Several specialized agents work in a coordinated way on an overarching process, for example when a finance agent, a supply chain agent and a sales agent respond to the same order together. This is the stage at which individual agents become an agentic enterprise.<\/p><\/div><\/li><\/ol>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e16f1c7 ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"e16f1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--hell\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">The process you want to automate decides which expansion stage suits your company.<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m\" href=\"#kontakt\"><span class=\"ag-button__label\">Free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3fe24a4 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"3fe24a4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3fe24a4\" id=\"dynamics-365\" data-e-type=\"e-flexbox\" data-id=\"3fe24a4\">\n    \t\t<div class=\"elementor-element elementor-element-a1bf2a1 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"a1bf2a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Microsoft agents<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">AI agents in Microsoft Dynamics 365<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-028e8dc ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_text_block\" data-id=\"028e8dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-text-block ag-text-block--abstand-m ag-text-block--gr-m\"><div class=\"ag-text-block__body\"><p>In Microsoft Dynamics 365, AI agents have long been part of the feature set and are embedded directly in the applications your teams already use every day.<\/p><p>The Finance Agent works directly in Excel and Outlook, and the Sales Agent supports sales teams in Teams and in their mailbox. Your employees therefore don't have to switch to a separate AI interface. In the background, these agents access your existing Dynamics 365 data \u2013 master data, documents, process logic. No additional system is created that first has to be laboriously connected. Every action of an agent can be centrally managed, monitored and traced. You can read how we safeguard this for your company in the section <a href=\"#vertrauen\">AI agents need trust<\/a>.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-762907d e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"762907d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"762907d\" id=\"copilot-oder-agent\" data-e-type=\"e-flexbox\" data-id=\"762907d\">\n    \t\t<div class=\"elementor-element elementor-element-cb7e015 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"cb7e015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><div class=\"ag-titlekombinationen__title-container\"><h3 class=\"ag-titlekombinationen__headline\">AI agent or Copilot: what&#039;s the difference?<\/h3><p class=\"ag-titlekombinationen__strapline\">Within the Microsoft world, the two terms often come up together. The difference, however, is decisive for choosing the right tool.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62155d2 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"62155d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben ag-card--klickbar\" data-ag-anim=\"none\">\n            <a class=\"ag-card__flaechenlink\" href=\"https:\/\/objektkultur.de\/technologie\/microsoft-ki-loesungen\/\" target=\"_blank\" tabindex=\"-1\" aria-hidden=\"true\"><\/a>                            <span class=\"ag-ai-badge-rahmen ag-card__media-rahmen\"><img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/KIAssistenten.png\"\n                     alt=\"KI Assistenten am Laptop\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/span>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Microsoft Copilot<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Copilot is an assistant: it answers questions and helps as soon as a person asks it to.<\/p><p><strong>Responds to requests.<\/strong><\/p><\/div>\n                                    <\/div>\n\n                                    <div class=\"ag-card__footer\">\n                        <hr class=\"ag-divider ag-divider--auf-hell\"><a class=\"ag-button ag-button--text ag-button--m ag-card__aktion\" href=\"https:\/\/objektkultur.de\/technologie\/microsoft-ki-loesungen\/\" target=\"_blank\"><span class=\"ag-button__label\">More about Microsoft Copilot<\/span><svg class=\"ag-button__icon ag-button__icon--extern\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13 9.5V13a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h3.5M10 2h4v4M14 2 7.5 8.5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                    <\/div>\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-innen ag-card--icon-oben\" data-ag-anim=\"none\">\n                                        <span class=\"ag-ai-badge-rahmen ag-card__media-rahmen\"><img decoding=\"async\" class=\"ag-card__media\" src=\"https:\/\/agenic.com\/wp-content\/uploads\/2026\/09\/KIAgenten.png\"\n                     alt=\"KI Agenten\" loading=\"lazy\" style=\"--ag-card-media-fit:cover;--ag-card-media-position:center;\"><span class=\"ag-ai-badge ag-ai-badge--unten-rechts\" lang=\"en\"><span class=\"ag-ai-badge__kuerzel\">AI<\/span> <span class=\"ag-ai-badge__label\">GENERATED<\/span><\/span><\/span>                        <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">AI agent<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>AI agents become active on their own and independently take over a defined part of a business process.<\/p><p><strong>Acts on its own.<\/strong><\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-9dffd2e e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"9dffd2e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"9dffd2e\" id=\"systemgrenzen\" data-e-type=\"e-flexbox\" data-id=\"9dffd2e\">\n    \t\t<div class=\"elementor-element elementor-element-e4e9f89 ag-breite--standard ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band_2col\" data-id=\"e4e9f89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band_2col.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band-2col\" data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band-2col__inner\">\n                <div class=\"ag-cta-band-2col__row\">\n\n                    <div class=\"ag-cta-band-2col__col\">\n                        <h2 class=\"ag-cta-band-2col__title\">Agents don&#039;t stop at system boundaries<\/h2>\n\n                                            <\/div>\n\n                    <div class=\"ag-cta-band-2col__body\">\n                                                    <div class=\"ag-cta-band-2col__copy\"><p>Business processes often run across different systems and applications such as ERP, CRM, email and Microsoft Teams. AI agents connect data, applications and communication channels into end-to-end processes and work across system boundaries.<\/p><p>Our focus is on the Microsoft ecosystem. If your company landscape requires it, we also develop AI agents for other systems and platforms. What matters is not the technology but the process an agent is meant to improve.<\/p><\/div>\n                        \n                                            <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-29d8656 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"29d8656\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"29d8656\" id=\"vertrauen\" data-e-type=\"e-flexbox\" data-id=\"29d8656\">\n    \t\t<div class=\"elementor-element elementor-element-987b20e ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"987b20e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Framework &amp; control<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">AI agents need trust<\/h2><p class=\"ag-titlekombinationen__strapline\">The more responsibility an agent takes on in day-to-day business, the more important traceability and control become. Using AI agents productively means combining automation and governance in a targeted way, with clear limits that you set yourself.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b97ae9 ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"3b97ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--4\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-key\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Access<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Which data may an agent access \u2013 and which not? A role and permission concept governs this, just as it does for every human employee.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-user-check\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Approval<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>For which actions does the agent decide on its own, and where is human approval mandatory?<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-file-search\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Traceability<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Which decision was made when, and on which data basis? Clean logging creates the basis for auditable, privacy-compliant use.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <span class=\"ag-icon-badge ag-icon-badge--darkest ag-icon-badge--l ag-card__icon\" aria-hidden=\"true\"><i aria-hidden=\"true\" focusable=\"false\" class=\"fal fa-shield-check\"><\/i><\/span>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Control<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Can the agent be monitored during operation and stopped if necessary? Responsibility should remain with people in everyday work, too.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a99a7a ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"2a99a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h3 class=\"ag-cta-band__title\">Those who clarify these questions from the start gain security for IT and acceptance among their own teams.<\/h3>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Schedule a conversation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3c28c81 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"3c28c81\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3c28c81\" id=\"agentic-enterprise\" data-e-type=\"e-flexbox\" data-id=\"3c28c81\">\n    \t\t<div class=\"elementor-element elementor-element-3a58985 ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"3a58985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Agentic enterprise<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">The journey to the agentic enterprise<\/h2><p class=\"ag-titlekombinationen__strapline\">Many companies start with an AI assistant. But the real transformation only begins when AI actively does the work.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2455e ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_stage_ladder\" data-id=\"0e2455e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_stage_ladder.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ol class=\"ag-stage-ladder ag-stage-ladder--light\" data-ag-anim=\"reveal\"><li class=\"ag-stage-ladder__stufe\" style=\"--ag-stage-ladder-index:0\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\" style=\"--ag-card-titel-fs:var(--ag-titel-panel-24-fs);--ag-card-titel-lh:var(--ag-titel-panel-24-lh);--ag-card-titel-fw:var(--ag-titel-panel-24-fw);\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Stage 1<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">AI provides answers<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Ask questions. Get information.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/li><li class=\"ag-stage-ladder__stufe\" style=\"--ag-stage-ladder-index:1\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\" style=\"--ag-card-titel-fs:var(--ag-titel-panel-24-fs);--ag-card-titel-lh:var(--ag-titel-panel-24-lh);--ag-card-titel-fw:var(--ag-titel-panel-24-fw);\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Stage 2<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">AI supports processes<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Suggestions, analyses and recommendations.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/li><li class=\"ag-stage-ladder__stufe\" style=\"--ag-stage-ladder-index:2\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\" style=\"--ag-card-titel-fs:var(--ag-titel-panel-24-fs);--ag-card-titel-lh:var(--ag-titel-panel-24-lh);--ag-card-titel-fw:var(--ag-titel-panel-24-fw);\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Stage 3<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">AI takes over tasks<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Recurring activities are automated.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/li><li class=\"ag-stage-ladder__stufe\" style=\"--ag-stage-ladder-index:3\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\" style=\"--ag-card-titel-fs:var(--ag-titel-panel-24-fs);--ag-card-titel-lh:var(--ag-titel-panel-24-lh);--ag-card-titel-fw:var(--ag-titel-panel-24-fw);\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Stage 4<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Agents work together<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Several specialized agents coordinate complex workflows.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/li><li class=\"ag-stage-ladder__stufe\" style=\"--ag-stage-ladder-index:4\">        <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\" style=\"--ag-card-titel-fs:var(--ag-titel-panel-24-fs);--ag-card-titel-lh:var(--ag-titel-panel-24-lh);--ag-card-titel-fw:var(--ag-titel-panel-24-fw);\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                    <div class=\"ag-card__marker-row\">\n                                <div class=\"ag-card__pills\"><span class=\"ag-pill ag-pill--monochrom\">Stage 5<\/span><\/div>                            <\/div>\n                                                                        <h3 class=\"ag-card__titel\">Agentic enterprise<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Digital employees contribute to a company's value creation.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n        <\/li><\/ol>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a0ae75b e-con e-atomic-element e-flexbox-base e-default-div ag-sektion ag-inhalt \" data-id=\"a0ae75b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a0ae75b\" id=\"warum-agenic\" data-e-type=\"e-flexbox\" data-id=\"a0ae75b\">\n    \t\t<div class=\"elementor-element elementor-element-c89c83a ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_titlekombinationen\" data-id=\"c89c83a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_titlekombinationen.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-ag-anim=\"reveal\" class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--split ag-titlekombinationen--stufe-sektion-38 ag-titlekombinationen--split-6\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">Why agenic<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Why companies implement AI agents with agenic<\/h2><p class=\"ag-titlekombinationen__strapline\">Using AI agents successfully takes more than the right technology. What matters is the interplay of business processes, data, business applications and AI. This is exactly where agenic combines technological expertise with many years of experience in digitalizing complex business processes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652d64c ag-breite--voll ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_card_grid\" data-id=\"652d64c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_card_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                                                <section class=\"ag-card-grid ag-card-grid--lightest ag-card-grid--min-hoehe-aus\" data-ag-anim=\"inhalt\">\n                        <div class=\"ag-card-grid__inner\">\n                \n                                \n                                                        <div class=\"ag-card-grid__container ag-card-grid__container--2\">\n                                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">ERP &amp; business processes<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>With our comprehensive ERP expertise, we create the foundation for finance, supply chain and operations agents that work productively in your core processes.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Software engineering<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Where standard agents reach their limits, we develop custom AI agents and extensions that integrate seamlessly into your existing system landscape.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Connected operations<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>Agents deliver their greatest value when they work together across systems. We connect applications, data and processes into end-to-end workflows \u2013 instead of isolated individual solutions.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                <div class=\"ag-glow-huelle\">\n        <span class=\"ag-glow-huelle__schein\" aria-hidden=\"true\"><\/span>\n        <article class=\"ag-card ag-card--light ag-card--medien-keine ag-card--icon-oben\" data-ag-anim=\"none\">\n                                    <div class=\"ag-card__content\">\n                <div class=\"ag-card__header\">\n                    <div class=\"ag-card__title-row\">\n                                                                        <h3 class=\"ag-card__titel\">Customer operations<\/h3>\n                                                                    <\/div>\n                                            <div class=\"ag-card__text\"><p>We understand sales, marketing and service processes and develop agents that intelligently support teams along the entire customer journey.<\/p><\/div>\n                                    <\/div>\n\n                            <\/div>\n        <\/article>\n        <\/div>\n                            <\/div>\n                                    \n                            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e89fc ag-breite--container ag-abstand-frei elementor-widget elementor-widget-ag_highlight_box\" data-id=\"04e89fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_highlight_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ag-highlight-box ag-highlight-box--hell ag-highlight-box--flaeche-black ag-highlight-box--welt-fusion ag-highlight-box--akzent-unten\" data-ag-anim=\"reveal\">\n                                    <p class=\"ag-highlight-box__label\">Future-proof, practical and technology-agnostic<\/p>\n                        <div class=\"ag-highlight-box__copy\"><p>As a Microsoft partner, we rely mainly on the Microsoft ecosystem and its powerful AI technologies. At the same time, we develop custom solutions where the standard isn't enough. In our experience, performance comes from the interplay of industry understanding, process knowledge and technical expertise.<\/p><\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f93a2aa e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"f93a2aa\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f93a2aa\" id=\"faq\" data-e-type=\"e-flexbox\" data-id=\"f93a2aa\">\n    \t\t<div class=\"elementor-element elementor-element-7aa1fed ag-breite--standard ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_faq\" data-id=\"7aa1fed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-faq\" data-ag-anim=\"inhalt\">\n\t\t\t\t\t\t<div class=\"ag-faq__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-faq__titel\"><hr class=\"ag-divider ag-divider--auf-hell ag-titlekombinationen__divider\" data-ag-anim=\"reveal\"><div class=\"ag-titlekombinationen__eyebrow\"><span class=\"ag-titlekombinationen__num ag-titlekombinationen__num--auto\"><\/span><span class=\"ag-titlekombinationen__label\">FAQ<\/span><\/div><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Frequently asked questions<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t\t<div class=\"ag-faq__body\"><div class=\"ag-accordion ag-accordion--light ag-accordion--m ag-accordion--antwort-m\" data-ag-anim=\"none\"><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\" open><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Will AI agents replace employees?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>No. AI agents are designed to support people. They take over repetitive, time-consuming tasks and thus create room for value-adding work: decisions, creativity and customer contact. The goal is collaboration between people and agents, not replacement.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Do we need new software for AI agents?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>In most cases, no. Agents can be integrated into existing systems such as Microsoft Dynamics 365, CRM solutions or other business applications. They complement your existing IT landscape instead of replacing it \u2013 and can be adapted to your processes flexibly and in a technology-agnostic way.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">Can AI agents make decisions?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>AI agents can act autonomously and make recommendations within defined rules and goals. Strategic or far-reaching decisions always remain with people. The limits of their scope of action are set together with you \u2013 transparent, traceable and adjustable at any time.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">What sets an AI agent apart from classic automation (RPA)?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>RPA follows rigid, predefined rules. An AI agent interprets context and makes situation-dependent decisions without every individual case having to be programmed in advance.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How secure are AI agents in business use?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>AI agents work within clearly defined guardrails: you decide which data they may use, when human approval is mandatory and how they are monitored during operation. These questions should be clarified before implementation.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">What does using AI agents in Microsoft Dynamics 365 cost?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>The costs depend on the scope and the agents used. In Dynamics 365, many agents are billed on a usage basis via Copilot Credits, in addition to existing licenses.<\/p><\/div><\/details><details class=\"ag-accordion__item\" name=\"ag-faq-7aa1fed\"><summary class=\"ag-accordion__frage\"><h3 class=\"ag-accordion__frage-text\">How do we get started with AI agents in our company?<\/h3><svg class=\"ag-accordion__chevron\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M3 6l5 5 5-5\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/summary><div class=\"ag-accordion__antwort\"><p>The most sensible first step is an assessment: which processes are documented, which data is digitally available, which systems are already integrated? Our agent readiness check provides an initial assessment.<\/p><\/div><\/details><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1c11164 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"1c11164\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1c11164\" id=\"readiness\" data-e-type=\"e-flexbox\" data-id=\"1c11164\">\n    \t\t<div class=\"elementor-element elementor-element-2f301bf ag-breite--container ag-deko-zeiger-global elementor-widget elementor-widget-ag_cta_band\" data-id=\"2f301bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_cta_band.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"ag-cta-band ag-cta-band--gradient\"\n             data-ag-anim=\"reveal\">\n                        <div class=\"ag-cta-band__content\">\n                <h2 class=\"ag-cta-band__title\">Is your company ready for agents?<\/h2>\n                                    <div class=\"ag-cta-band__copy\"><p>Three things decide how quickly your company can work with agents: documented processes, accessible data and systems that can be connected. A short assessment shows where exactly your company stands today faster than any theory.<\/p><\/div>\n                            <\/div>\n\n                            <div class=\"ag-cta-band__actions\">\n                    <a class=\"ag-button ag-button--gradient ag-button--m ag-button--inverse\" href=\"#kontakt\"><span class=\"ag-button__label\">Free initial consultation<\/span><svg class=\"ag-button__icon\" aria-hidden=\"true\" focusable=\"false\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2 8h11m0 0-4-4m4 4-4 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a>                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-b95bef0 e-con e-atomic-element e-flexbox-base e-default-div ag-sektion \" data-id=\"b95bef0\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b95bef0\" id=\"kontakt\" data-e-type=\"e-flexbox\" data-id=\"b95bef0\" data-ag-nav-label=\"Kontakt\">\n    \t\t<div class=\"elementor-element elementor-element-909eba9 ag-breite--standard ag-form-panel--karte-kompakt ag-abstand-frei ag-deko-zeiger-global elementor-widget elementor-widget-ag_form_panel\" data-id=\"909eba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ag_form_panel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"ag-form-panel ag-form-panel--gradient e-no-lazyload\" data-ag-anim=\"reveal\">\n\t\t\t\t\t\t<div class=\"ag-form-panel__inner\">\n\t\t\t\t<div class=\"ag-titlekombinationen ag-titlekombinationen--m ag-titlekombinationen--e1 ag-titlekombinationen--hell ag-titlekombinationen--stacked ag-titlekombinationen--stufe-sektion-38 ag-form-panel__titel\"><div class=\"ag-titlekombinationen__title-container\"><h2 class=\"ag-titlekombinationen__headline\">Let&#039;s talk about your first steps with AI agents<\/h2><\/div><\/div>\t\t\t\t<div class=\"ag-form-panel__form-section\">\n\t\t\t\t\t<div class=\"ag-form-panel__details\">\n\t\t\t\t\t\t<div class=\"ag-text-block ag-text-block--abstand-s ag-text-block--gr-m ag-form-panel__details-text\"><div class=\"ag-text-block__body\"><header class=\"ag-text-block__head\"><\/header><div class=\"ag-text-block__body\"><p>Every company has different workflows, systems and priorities. In the free initial consultation, we look at your starting point and clarify which next steps make sense from a business and technical perspective.<\/p><\/div><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ag-form-panel__karte\"><div class=\"ag-form-panel__karte-kopf\"><p class=\"ag-form-panel__karte-titel\">Book an initial consultation<\/p><p class=\"ag-form-panel__karte-copy\">We&#039;ll get back to you promptly.<\/p><\/div>\t\t<div class=\"ag-cd-form ag-cd-form--kompakt ag-form-panel__formular\" data-ag-form-quelle=\"clickdimensions\" data-ag-cd-loc=\"https:\/\/analytics-eu.clickdimensions.com\/inwayde-ap3mr\/pages\/\" data-ag-cd-cdn=\"https:\/\/cdn-eu.clickdimensions.com\/web\/newformeditor\/\">\n\t\t\t\t\t\t\t<div pageID=\"8ozquab4efg43aanorh76g\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ag-cd-form__lader\" aria-hidden=\"true\"><svg class=\"ag-logo-mark ag-cd-form__lader-mark\" viewBox=\"0 0 125 133\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"ag-logo-mark__wheel\"><path d=\"M28.8241 55.8769L29.0816 55.7911L25.82 44.2466L25.5195 44.3753C16.2496 47.9803 8.69628 54.8898 4.23298 63.8164C-0.273234 72.8289 -1.21737 83.0859 1.57219 92.6991L1.65804 92.9995L12.8162 89.7808L13.1167 89.695L13.0308 89.3946C9.12546 75.8759 15.9492 61.499 28.8241 55.8769Z\" fill=\"currentColor\"\/><path d=\"M17.2367 35.2345L17.4512 35.0199C27.1932 24.8917 43.0723 23.5612 54.4022 31.9299L54.6168 32.1016L62.9854 23.5183L62.7279 23.3038C55.003 17.0809 45.261 13.9909 35.2615 14.5917C25.2191 15.1926 15.8633 19.5271 8.91088 26.7371L8.69629 26.9516L17.065 35.0199L17.2796 35.2345H17.2367Z\" fill=\"currentColor\"\/><path d=\"M87.8767 42.1009V42.3584L99.4641 45.3196V44.9763C101.009 35.1485 98.8204 25.149 93.3271 16.8232C87.7909 8.45451 79.3793 2.48914 69.6373 0.0858265L69.3369 0L66.4614 11.5445L66.7619 11.6303C80.4093 15.0207 89.4646 28.1102 87.8767 42.058V42.1009Z\" fill=\"currentColor\"\/><path d=\"M107.403 96.8621L107.189 97.0766C97.4465 107.205 81.5675 108.535 70.2376 100.167L70.023 99.995L61.6543 108.578L61.9118 108.793C69.0788 114.544 77.9625 117.591 86.975 117.591C90.6229 117.591 94.2707 117.076 97.8328 116.089C104.614 114.157 110.794 110.467 115.729 105.359L115.944 105.145L107.575 97.0766L107.36 96.8621H107.403Z\" fill=\"currentColor\"\/><path d=\"M123.069 39.3971L122.984 39.0967L111.825 42.3154L111.525 42.4012L111.611 42.7017C115.516 56.2203 108.692 70.5973 95.8175 76.2193L95.5601 76.3051L98.8217 87.8496L99.1221 87.7209C108.392 84.1159 115.945 77.2064 120.409 68.2798C124.915 59.2674 125.859 49.0104 123.069 39.3971Z\" fill=\"currentColor\"\/><path d=\"M40.5825 107.634C37.3637 102.27 36.0333 96.1757 36.7629 89.9529V89.6954L25.1755 86.7341V87.0775C23.6734 96.4332 25.4759 105.66 30.3684 113.771C35.9046 122.913 44.6166 129.393 55.0023 131.968L55.3028 132.054L58.1782 120.509L57.8777 120.423C50.582 118.621 44.4449 114.072 40.5825 107.634Z\" fill=\"currentColor\"\/><\/g><\/svg><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AI agents analyze information, pursue goals and take over routine tasks in your processes. What they can do, where they help and how to get started.<\/p>\n","protected":false},"author":1,"featured_media":4374,"parent":2388,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"tags":[],"class_list":["post-5192","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What are AI agents? Definition &amp; Use Cases | agenic<\/title>\n<meta name=\"description\" content=\"AI agents analyze information, pursue goals and take over routine tasks in your processes. What they can do, where they help and how to get started.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/agenic.com\/en\/ai-automations\/what-are-ai-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are AI agents?\" \/>\n<meta property=\"og:description\" content=\"AI agents analyze information, pursue goals and take over routine tasks in your processes. 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