At the start
ERP/CRM selection
If you are still right at the beginning: we analyze your requirements, compare solutions and recommend the platform that fits your business model, your size and your goals.
Holistic services for intelligent business processes.
More value creation through better processes.
Together with companies, we design intelligent business processes along the entire value chain. From the first strategic question to ongoing operation, we support you for the long term – as a partner and with a clear goal.
Years of Microsoft experience20+
Locations in Germany10
Years of Microsoft experience20+
Locations in Germany10
Microsoft Solutions PartnerMSP
certifiedISO 27001
Why many companies do not exploit the full potential of their Microsoft platform.
Many companies invest in modern technologies.
Even so, end-to-end connected workflows often fail to emerge. Not because the software is unsuitable, but because strategy, processes, systems and people are considered separately.
That is why we think of digitalization as continuous development.
We do not see digitalization as a single IT project, but as the continuous development of your business processes. That is exactly where our holistic service approach comes from – from consulting and implementation to operation and ongoing optimization.
- Analysis & consulting
- Implementation & integration
- Operation & support
- Further development
- Training & enablement
Analysis & consulting
Good decisions need a clear picture.
We create the foundation, wherever you stand today.
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- Processes defined
Process analysis & make-or-buy
If your processes are already defined: we examine how your workflows can be improved and where standard solutions are enough or custom development makes sense.
- Technology chosen
Architecture & system design
If the technology has been decided: we design a scalable, maintainable architecture that brings your system landscape together and enables future extensions.
Implementation & integration
Start safely. Grow steadily.
The most demanding part lies between the decision and productive operation. We shape this path so that your team is brought along, your processes are mapped and the system runs reliably from day one.
01 · Project management & implementation
Structured implementation using a proven methodology: with clear milestones, transparent communication and a project team that supports you throughout the entire implementation.
02 · Data migration
Clean transfer of your existing and master data: with review, cleansing and a documented handover, so that you start with reliable data.
03 · Integration & interfaces
Seamless connection to existing systems: from ERP and CRM to e-commerce, logistics and third-party systems.
04 · Change management
Change succeeds when people are brought along. We guide your teams through the transition – with clear communication, hands-on training and support in everyday work.
05 · Go-live support
Go-live is not the finish line. We are there at launch and safeguard the critical start-up phase with direct support and fast response times.
We do not just deliver technology. We deliver a start that works.
Operation & support
So that your systems run reliably.
Your ERP or CRM should not remain a project, but become a reliable part of your business. After go-live, everyday operation begins. We make sure your system works reliably, problems are solved quickly and your employees can find support at any time.
Support
A central point of contact for all questions and incidents around Dynamics 365 – ERP, CRM and add-ons. Fast response times, clear responsibilities and a direct line to the people who know your system.
Monitoring & operational reliability
Active monitoring with logging and alerting – so that problems are detected before they affect your operations.
Security & compliance
Security and compliance requirements under the GDPR and ISO 27001 – built into ongoing operations.
Further development & automation
A system that grows with you – supported by AI.
Your company changes. We develop your solution further to match – in manageable, plannable steps.
Agile customer care
Continuous development in planned sprints with a prioritized backlog and full budget control. This keeps your system up to date and continuously adapted to new requirements.
Custom development
Where standard software is not enough, we develop tailored, maintainable applications – with modern architecture and seamlessly integrated into your system landscape.
Process automation
We automate recurring tasks with Power Automate and Azure Logic Apps and connect your systems. This reduces manual work and avoids errors.
AI-supported processes & agents
With AI agents we extend the possibilities of classic automation – in accounting, purchasing or customer service. GDPR-compliant and based on Microsoft technologies. With Microsoft Fabric, Power BI and Copilot, we create transparency across your processes and enable real-time analysis.
You make the decisions. AI agents take care of the routine tasks.
Training & workshops
Building knowledge. Using systems securely.
Technology unfolds its value through the people who work with it. We strengthen your teams in using your systems confidently.
Introductory workshops
Business Central Starter or the AI starter package: our workshops address your specific questions and make the possibilities of the solutions tangible with practical examples.
End-user & key-user training
In hands-on training on Business Central, Dynamics 365 Sales and Power BI, your employees learn using concrete application scenarios. Supplementary how-to videos help put what they have learned into practice in everyday work.
Knowledge transfer for IT and business teams
We enable your IT and business teams to maintain and develop the solution independently – with traceable documentation and a structured handover.
Why companies have trusted us for years
Because we convince with our services and the way we work.
We think about value creation as a whole.
We think in intelligent solutions.
We think about what works in the long run.
Frequently asked questions about agenic’s services.
Which services does agenic offer around Microsoft Dynamics 365?
agenic supports the entire lifecycle: analysis and consulting, implementation, integration and development, operation and support, and further development and automation – complemented by training and workshops. All services come from a single source, based on Microsoft Dynamics 365 and the Power Platform.
Does agenic also take on ongoing operation and support?
Yes. We are the central point of contact for support requests around Dynamics 365 (ERP, CRM, add-ons) and actively watch over ongoing operations with monitoring, logging and alerting – including security and compliance requirements under the GDPR and ISO 27001.
What is the difference between support and agile customer care?
Support helps reactively with specific incidents and questions. Agile customer care develops your solution proactively and continuously – in planned sprints, with a prioritized backlog and full budget control. This keeps your system up to date and continuously adapted to new requirements.
Does agenic also carry out custom software development?
Yes. Where standard software is not enough, we develop tailored, maintainable applications based on modern Azure architectures and integrate them cleanly into your system landscape. Security and code quality are built in across the entire lifecycle.
Does agenic offer training for Dynamics 365?
Yes, we offer hands-on end-user and key-user training – for example for Dynamics 365 Business Central or Dynamics 365 Sales. In addition, we support your IT and business teams with targeted knowledge transfer so that they can use the solutions confidently and maintain them independently.
Does agenic also support existing Microsoft Dynamics systems from other partners?
Yes. We take over existing Dynamics 365 implementations – regardless of which partner carried out the rollout. In an initial conversation we analyze the current status, clarify open questions and work out the next sensible step together.
Good projects start with the right questions.
Every company has different business processes, systems and requirements. In the free initial consultation we look at your starting situation and clarify which next steps make sense for you, both functionally and economically.
Arrange a free initial consultation
The first step is a conversation. We will get back to you promptly.
